MFA Help Desk Systems Administrator - Dept

Que Technology Group, Inc., is seeking a Systems Administrator. You will be part of the Multi-Factor Authentication (MFA) Help Desk team, which issues and maintains RSA, SIPR, and NIPR tokens.

• Issuing RSA tokens and providing metrics on these activities.
• Perform basic troubleshooting for RSA Token requests.
• Gather information regarding RSA Token problems for escalation to the next level.
• Maintain, hand out, and take returns of RSA tokens from users at each distribution site.
• Interact effectively, courteously, and directly with the technical teams to accurately report technical issues.
• Read, write, and maintain standard operating procedures and technical documentation.
• Produce and/or contribute to IT knowledge articles.
• Provide metrics on the distribution process and can transfer this and other related data to source systems for follow on processing.

• Three (3) years of experience.
• Bachelor's degree in a technical discipline from an accredited college or university is required or 4 years of additional experience may be substituted for a bachelor’s degree, for a total of 7 years' experience.

• Expertise with Windows Operating Systems.
• Understanding of computer security principles.
• Ability to work in a customer service-oriented environment in a professional manner.
• Ability to work independently to triage issues and prioritize tasks.
• Strong organizational and management skills, including the ability to multitask.
• Ability to work with minimum supervision and meet task deadlines.
• Experience with scripting using various scripting languages.
• Experience maintaining logs and a ticketing system to keep accurate track of workload and status of tasks.
• Ability to adhere to established processes and procedures and updates SOPs as required.

• TS/SCI clearance with polygraph.

• Competitive salary.
• Company Medical/Dental/Vision plans – Company paid.
• Short-term Disability, Long-term disability and Life Insurance – Company paid.
• Business/ First Class travel upgrade for 7 hour or longer flights & company card will be provided for expenses.
• Vacation / Personal days granted at 25 days per year.
• Paid Federal Holidays – 11 days.
• $5,000 Annual Professional Development Fund plus 40 paid hours if in class.
• 401K with 6% company match; all contributions are immediately vested by Employee.
• Employee will be paid a bonus of $10,000 per employee hired based on their referral.
• Up to 3 paid Code Red days due to customer closure.

Que Technology Group, Inc., is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.