Junior IT Help Desk Operations Specialist TS​/SCI and Scope Polygraph

Overview

Founded in 1989, CALNET, Inc. is a privately held company in the Technology, Intelligence Analysis, and Language Services consulting arena. Headquartered in Reston, VA, CALNET employees deliver true value to our customers by employing best practices, world class technologies industry expertise in every project. CALNET is a CMMI-Level III DEV, ISO 9001, ISO 2000 and ISO 27001:2013 certified company.

CALNET has a requirement for a Junior IT Help Desk Operations Specialist with TS/SCI and Full Scope Polygraph to support Information Technology (IT) operations for the U.S Intelligence Community at Ft Meade, MD

• Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
• Provides user notification of receipt of Web- or email-submitted requests.
• Logs and tracks inquiries using service request management database and maintains history records and related documentation.
• Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.

• Position requires a minimum of 1 year of experience with background in IT Help Desk Operations and Microsoft Office applications to include Outlook, Word, and Excel.
• Experience in Ticket Management Systems like SupportIT and Service Now is a plus.
• Unix experience is not required but is a plus.
• Bachelor's Degree in Information Technology or 5 years of experience in related field.
• Security+ certification required.
• Position Requires TS / SCI with Full Scope Polygraph
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This opportunity is located in Ft. Meade, GA. To be considered for this opportunity, please send your Word resume to

CALNET, Inc. offers a competitive salary and a generous benefits package. This package includes medical, dental, vision, life, short- and long-term disability insurances, a 401(k)-retirement savings plan, and generous leave time.

Equal Opportunity Employer
. EEO/M/F/D/V