System Administrator

System Administrator - Level 2

Clearance Level: Must have an Active Full Scope Poly to be considered for this position

Location: Fort Mead, MD

Our customer is seeking a System Administrator to contribute to national security programs with a federal intelligence agency.

The System Administrator will provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. The System Administrator will also manage IT system infrastructure and any processes related to these systems. They will provide support to IT systems including day‑to‑day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. They will provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

The System Administrator will provide support for the escalation and communication of status to agency management and internal customers. They will provide support for the dispatch system and hardware problems and remain involved in the resolution process. They will configure and manage UNIX and Windows operating systems and install/load operating system software, troubleshoot, maintain integrity and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day‑to‑day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble‑shooting IT systems detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remain involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

• Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor's degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor's degree.

• 401k Retirement Plan
• Health Care Coverage
• Health Savings Account
• Pet Insurance
• Flexible Spending Account

• 0-2 Years - 21 days
• 2-8 Years - 26 days
• 8-15 Years - 28 days
• 16+ Years - 31 days

Professional Development Program: reimburses Up to $2k per year for classes, seminars, licensing and certifications.

Referral Bonuses:
Up to $10,000 referral bonus, both you and the person you refer must be employed by for a minimum of 90 days.

Employee Assistance Program:
Offers services to help the well‑being of employees and their dependent family members.

Worldwide Travel Assistance: for travel beyond 100 miles of employees’ residence

We are an Equal Opportunity Employer.