Supervisor, Transit Operations

Compensation

• The Municipality offers competitive compensation. The starting salary for this position is within the range listed above and will be dependent upon the qualifications and experience of the successful candidate.
• COLA (Cost of Living Allowance) amount listed is based on full‑time hours; COLA for casual positions will be prorated based on hours worked.

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

The Regional Municipality of Wood Buffalo (RMWB) is looking for passionate, skilled and forward‑thinking individuals to join our Public Works Department — a team that keeps our region running smoothly every day. From road maintenance and fleet management to park enhancements and snow clearing, our Public Works team plays a critical role in daily life across the region. We’re seeking a hands‑on professional who is committed to public service, enjoys meaningful work and excels in fast‑paced environments.

If you take pride in seeing your work in action and want to contribute to a team that powers the municipality—this is your place.

Under the general direction of leadership the Supervisor, Transit Operations is a first‑level leadership position with a focus on safety and oversight of transit services and provides direct oversight of Transit Operators, Hostlers, Shelter Maintenance Labourers, and Shelter Maintenance Technicians. This role is also responsible for providing customer service to the public, responding to all incidents, and carrying out other duties as required in the provision of transit service.

Primary responsibilities of this position include:

• Employee Development: Oversees transit operations during shift, which includes verifying processes and procedures are consistently applied and that equipment and employee requirements are fulfilled. Ensures personnel are trained, certified, competent, and fit for duty on an ongoing basis. Leads, mentors, coordinates, and directs daily activities of Transit personnel, bringing any appropriate employment matters to the attention of the Assistant Manager, Transit Operations/Assistant Manager, Transit Planning, and/or delegate.
  
  Communicates information, processes, and requirements to Transit personnel in the field in person, over the phone, radio or via other transit technologies. Responsible for developing and ensuring the delivery of toolbox talks and safety meetings.
• Service Delivery: Coordinates and monitors the delivery of all transit operations to ensure services are provided in a safe, efficient, and timely manner. Manages daily service changes on the road and responds to transportation requests, issues, and concerns. Responds to all incidents immediately and conducts incident investigations as required. Collects data and prepares daily summaries on all activities and escalates concerning operator and service‑related complaints and compliments.
  
  Responds to requests for assistance on service matters, passenger concerns, operator assistance, equipment breakdowns, traffic situations, special events, and other related issues. Performs routine foot patrols at terminals and other facilities. Responsible for scheduling Transit Operators in accordance with collective bargaining provisions. Maintains daily dispatch log and statistical information. Ensures documentation is updated and accurate. Monitors and evaluates traffic problems, authorises/assists with route changes and notifies drivers in cases of inclement weather, unsafe operation conditions, road construction, or other unique situations affecting delivery of services.
  
  Conducts route testing and assessments as needed. Uses a variety of transit technologies to monitor route and employee performance.
• Departmental Coordination: Ensures compliance with rules, regulations, collective agreement, policies, and procedures. Ensures timely and accurate completion of reports and ensures compliance with federal, provincial, and municipal regulations. Accurately records all relevant service‑related impacts including but not limited…