Customer Service Representative

Customer Service Representative | 2/26/26 | Fort McMurray, Alberta, CAN, T9K 0K4 | 35154 | Onsite Position

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technological innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together.

Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society.

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well‑being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• Competitive wages: base pay is $62,/year dependent on skills and qualifications. Discussion regarding full compensation package conducted in initial pre‑screen.
• Comprehensive benefits package (health & dental, vision, life insurance, short and long‑term disability)
• Health Care and Personal Wellness spending account
• Company-sponsored registered pension plan (RPP) and matching program.
• Safety boot voucher
• Paid vacation
• Company-supplied tools
• 4/5 Rating on Glassdoor
• Sustainable employment
• Ability to be a part of an exciting, innovative company developing new state‑of‑the‑art technology and equipment

Please visit our website  for more information.

If you enjoy helping people, staying organized, and working closely with teams across the organization, this role offers a great opportunity to build on your customer service and parts knowledge. If you’re looking for a role where every day brings something different, where your attention to detail matters, and where you can keep things running smoothly‑ we want to hear from you!

Customer Service Representative, Supervisor

5 x 2, Mon – Fri, 8:00am to 4:30pm

Additional premiums and allowances are associated with this position due to location

No‑ RCMP criminal record check and submission of 5‑year provincial driving record will be required

up to 25% travel within Canada

This position does not offer relocation

• Be the first point of contact for customer and parts inquiries
• Process and review purchase orders, including major shutdown orders
• Provide quotes for mine sites and the shop
• Communicate with internal and external customers to resolve order or delivery issues
• Handle returns, credits, and freight back‑charges
• Support purchasing by sourcing parts when needed
• Coordinate with Planning, Purchasing, Maintenance, AR, and the Shop Planner
• Participate in after‑hours on‑call rotation (about once every 4–6 weeks)

• 1–3 years of customer service experience
• High school diploma
• Strong communication and customer‑focused mindset
• Detail‑oriented with solid organizational and multitasking skills
• Experience with parts is an asset
• Comfortable working in a fast‑paced environment
• Knowledge of SAP, Microsoft Office, and Outlook is an asset

This posting reflects an existing vacancy within our organization. The position is currently open, and we are actively seeking a candidate for immediate placement. The successful applicant will fill a vital role that is ready to be stepped into without delay. Artificial Intelligence (AI) may be used to assist with interview scheduling and other administrative tasks during the hiring process. However, AI is not used in candidate screening, evaluation, or selection decisions.

All hiring decisions are made by our human hiring…