Customer Service Representative

1 Vacancy

Address: 266 Mac Kay Crescent Fort McMurray, AB T9H 5C6 Canada

• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services
• Receive and log complaints
• Explain procedures, risks and benefits to clients
• Consult with clients after sale to provide ongoing support
• Ensure accuracy of financial transactions
• Investigate complaints and claims
• Send invoices
• Monitor quality and production levels
• Co-ordinate activities with other work units or departments
• Prepare reports and statistics related to areas of responsibility
• Troubleshoot and resolve technical problems
• Obtain and process information required to provide customer service
• Document and prepare invoices and work orders
• Calculate billing charges
• Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
• Manage feed inventory activities
• Determine product specifications
• Answer enquiries and resolve problems or discrepancies concerning customers' accounts
• Confer with clients to identify requirements
• Conduct research to expand knowledge of the field
• Contact clients and suppliers to resolve problems
• Review budgets and financial reports for specific projects
• Conduct sales transactions through Internet-based electronic commerce.

Computer and technology knowledge:

• Enterprise resource planning (ERP) software
• MS Office /Outlook
• SAP (FI/CO / HR / MM / OT SD)
• Spreadsheet
• Inventory control software
• Information management system
• Material requirements planning (MRP) system

Area of specialization

• Technical support
• Oil and gas exploration and production

Salary: $25.00 hourly / 40 hours per week

Terms of Employment:
Permanent, Full Time

Start Date:

As soon as possible

Languages:

English

Education:

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience

Experience:

2 years to less than 3 years

Workplace information:
Work must be completed at the physical location. There is no option to work remotely.

Work setting:
Oil and gas industry

Work conditions and physical capabilities:
Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral and written communication
• Flexibility, Organized and Reliability
• Team player, Initiative and Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

• Registered Retirement Savings Plan (RRSP)

• Long-term care insurance
• Maternity and parental benefits

• Free parking available
• Other benefits
• Parking available