Parks Information Officers and Seasonal District Support

Job Information

• Job Title: Parks Information Officers and Seasonal District Support
• Job Requisition : 78254
• Ministry: Forestry and Parks
• Location: Fort McMurray District - Gregoire Lake Provincial Park
• Full or Part-Time: Full-Time
• Hours of Work: 36.25 or 40 hours per week
• Permanent/Temporary: Temporary – Wage, Seasonal
• Scope: Open Competition
• Closing Date: Open Until Suitable Candidate Found
• Classification: Administrative Support 2 (AS2) / Administrative Support 3 (AS3)

Administrative Support 2 (AS2) based on 40 hours per week: $23.79 - $26.76 per hour

Administrative Support 3 (AS3) based on 36.25 hours per week: $23.34 - $29.53 per hour

• 11.6% in lieu of benefits and vacation leave: 5.6% for paid holidays, 6% for annual vacation pay
• Shift Premium Pay: $3.25 per hour for weekends and holidays; $2.75 per hour for evenings
• Possible Fort McMurray Allowance (see guide)

Information Officer (IO) – a front‑line customer service role at registration booth/concession. Key duties include:

• Register campers, process reservations, handle payments and refunds
• Provide information on park activities, regulations, and nearby amenities
• Ensure welcoming inclusive environment for all visitors in person, by phone or online
• Manage time, detail orientation, and conflict resolution skills
• Record safety, accident or wildlife occurrences and maintain lost & found records
• Support distribution of informational materials and promotional items
• Use  and ASPIRA software for transactions and POS
• Maintain facility security, cleanliness, reporting maintenance issues
• Communicate operating hours; manage retail sales and inventory
• Respond to and defuse visitor concerns, emergencies, complaints; refer to appropriate departments

Seasonal District Support – support daily operations across district office, registration booths, camp stores and concessions.

Main responsibilities:

• First point of contact for Information Officers; provide guidance and training on systems
• Assist with POS management, cash handling, and revenue reconciliation
• Input self‑registration data and reconcile sales; prepare bank deposits
• Help Information Officers with cash discrepancies
• Assist the Area Office Coordinator with administrative tasks
• Support inventory management, cover staffing absences, mentor IOs
• Coordinate day‑to‑day team tasks and ensure procedures are followed
• Collaborate with other park program areas to meet visitor needs

• 7 Information Officers (IOs)
• 1 Seasonal District Support

• Agility: Adapt to changing priorities and situations; meet diverse visitor needs.
• Drive for Results: Champion innovation, maintain high standards, be proactive and ethical.
• Develop Self and Others: Learn from interactions, identify improvement areas, cross‑train staff.
• Build Collaborative Environments: Promote teamwork, eliminate barriers, facilitate respectful dialogue.
• Systems Thinking: Understand role within larger work environment and Alberta Forestry and Parks objectives.
• Creative Problem Solving: Assess options, determine actions, use communication and problem‑solving skills to address issues.

• High school diploma.
• Preference for experience with point of sales machines, retail, cash handling and/or customer service.
• English language proficiency.
• Availability for weekends, evenings and holiday shifts during the season.
• Computer skills:
  Excel, Outlook, Word, Publisher.
• Equivalency:
  One year of experience equals one year of education.

• High School Diploma.
• One year of supervisory or leadership experience and customer service experience.
• Equivalency:
  One year of experience equals one year of education or vice‑versa.
• English language proficiency.
• Knowledge of Alberta Parks and experience with
• Availability for weekends, evenings and holiday shifts during the season.
• Strong computer skills, including Microsoft Office (Excel, Word, Outlook, Publisher).
• Familiarity with campground operations, park regulations, etiquette, and surrounding amenities.

• Valid Criminal Record Check
• Valid Class 5 Driver’s License
• Valid First Aid/CPR-C Certificate
• Va…