More jobs:
Medical Equipment Field Technician
Job in
Fort Lee, Bergen County, New Jersey, 07024, USA
Listed on 2026-03-03
Listing for:
RAY Co.
Full Time
position Listed on 2026-03-03
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
The Medical Field Service Technician provides front-line support to clients by performing installation, troubleshooting, maintenance, and repair of medical and dental equipment both remotely and on-site. This role ensures high levels of customer satisfaction by delivering technical solutions aligned with the company's service standards. The technician is expected to work independently in the field, support equipment training, and contribute to continuous improvement efforts.
Key Responsibilities
- Serve as the first point of contact for client equipment-related inquiries and service requests
- Install, troubleshoot, configure, inspect, and test medical and dental field equipment at client sites
- Diagnose and resolve technical issues via phone, email, and field visits
- Maintain accurate documentation of service cases, including resolutions and follow-up actions
- Escalate unresolved or critical issues to internal teams with clear documentation
- Provide basic training to clients on equipment operation and maintenance
- Monitor and track service metrics such as resolution time, customer satisfaction, and call quality
- Travel weekly to client job sites (average duration: 2-7 days per assignment)
- Handle and transport equipment (up to 50 lbs), ensuring safe handling and setup
- Operate tools and testing devices to verify functionality of repaired units
- Support internal training initiatives and participate in service process improvements
- Perform other duties as assigned by management
- High School Diploma or GED required;
Associate degree in IT, electronics, biomedical equipment, or related field preferred - Valid driver's license and ability to travel regularly
- Strong mechanical aptitude and 2+ years of field service experience with hardware or devices
- Technical training in medical imaging systems a plus.
- Familiarity with diagnostic software and calibration tools used in medical device servicing a plus.
- Basic networking knowledge for equipment with integrated software or remote monitoring capabilities
- Customer service training or experience.
- Excellent communication and interpersonal skills
- Ability to collaborate with cross-functional teams, including sales and customer support
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to work independently, manage multiple tasks, and adapt to changing priorities
- Must be able to kneel, bend, and stand for extended periods and operate in tight spaces
- Ability to lift up to 50 pounds and push/pull service carts
- Medical Insurance up to 100% company-sponsored
- Dental and Vision,100% company-sponsored
- Basic Life Insurance and AD&D, 100% Company sponsored
- Short-Term and Long-Term Disability Insurance, 100% company-sponsored.
- 401(k) plan with a company match up to 3%
- Generous Paid Time Off (PTO) & Paid Sick Time Off
- 9 Paid Holidays per year
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×