Network Operations Center; NOC Technician

Network Operations Center (NOC) Technician

ASG is a Minority- and Woman-Owned, Physician-Owned small business with over 15 years of experience in federal government contracting. We deliver technology services, including software development, AI/ML, cloud, and cybersecurity. ASG is CMMI Level 3 certified and holds ISO 9001:2015, 20000-1:2018, and 27001:2022 certifications.

ASG is seeking a NOC Technician to support a 24x7x365 enterprise network environment. The role maintains continuous network connectivity worldwide through proactive monitoring, troubleshooting, documentation, and escalation of network and system events.

• Monitor enterprise networks and systems for availability and performance.
• Respond to documented incidents and resolve or escalated through ticketing tools.
• Utilize monitoring and ticketing tools including Remedy, Netcool, Splunk, Solar Winds, and Cisco ISE.
• Troubleshoot WAN, LAN, wireless, desktop, and application connectivity issues.
• Communicate clearly with users and escalation teams.
• Maintain accurate documentation and follow established procedures.

• Ability to multitask in a fast‑paced operations environment.
• Strong customer service and communication skills.
• Detail‑oriented, reliable, and self‑motivated.
• Team‑oriented with a desire to learn and advance.

• Prior NOC, help desk, or IT support experience.
• Basic understanding of networking principles.
• Familiarity with Cisco networking equipment.
• Experience using a ticket tracking system such as Remedy.

• Active Secret Security Clearance.
• DoD 8140 (441) Network Operations Qualified – Intermediate.

• Cisco CCNA (required at time of hire).

• 24x7x365 operations.
• 12‑hour shifts on a predetermined day or night schedule.
• Fewer workdays per month due to extended shifts.

• Healthcare Benefits
• Life Insurance
• Disability Coverage
• Paid Time Off
• 401k Matching
• Employee Referral Bonus
• Education Assistance
• Learning and Development Resources

ASG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you require a reasonable accommodation during the application process, please contact us at .