Practice Operations Supervisor - Cardiology

• Job Type: Officer of Administration
• Regular/Temporary:
  Regular
• Hours Per Week: 35
• Salary Range: $66,300 to $72,000 Annual

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

The Practice Operations Supervisor is accountable for the overall supervision and development of assigned Nuclear Cardiology practices, while ensuring the efficiency and stability of the clinical operations in assigned areas, inclusive of quality, access and value. The Practice Operations Supervisor leads the practices in a manner that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of kindness, inclusion, integrity, accountability, and excellence.

• Directly supervises assigned Nuclear Cardiology practice site(s) and operational workflows to meet operational goals in patient volume and access, service, operational efficiency, and physician, staff and patient satisfaction. Provides cross coverage for other practice sites and/or operational workflows as needed.
• Conducts periodic evaluation of workflows, makes recommendations for corrective measures and leads implementation. Measures effectiveness of implementation and adjusts as needed. Ensures that staff is engaged and trained to execute remedy as appropriate.
• Ensures that all diagnostic and therapeutic equipment in the department are maintained in good working order and routine services are completed. Addresses and resolves any equipment issues in a timely manner to ensure minimal interruptions to operations.
• Conducts and documents regular meetings and in service with the staff to communicate and reinforce new and existing practice policies and procedures. In conjunction with the practice management team, reinforces practice policies and procedures to maintain standardization across practices.
• Responsible for template building and provider scheduling changes for sites.
• Functions as an EPIC "Super User" all aspects of front-end components of application to provide guidance to physicians and support staff.
• Builds and maintains ongoing working relationships with staff, management, clinical and physician members of the practice to facilitate positive staff morale and support provider productivity.
• May rotate to other sites/practices as needed. Conduct daily scheduled meetings/huddles with staff to ensure consistent transfer of information, smooth patient flow, and team driven coordination of care and services.
• Other duties as assigned within professional scope of practice/training/education.

• Monitors key performance indicators and implements performance improvement initiatives, as needed. Continuously seeks and implements operational improvements. Utilizes electronic medical record dashboards and reports to monitor keep performance indicators of operational, clinical and revenue cycle workflows to ensure a holistic view of the practice operation. Develops practice optimization and improvement strategies and utilizes a data driven methodology to monitor progress.
• Utilizes database of patient activity, resource utilization, and budget variances; and identify trends and patterns for analysis and actions.
• Leads and/or participates in projects and performance improvement activities.
• Direct oversight of all customer satisfaction initiatives, displaying a positive attitude in interactions with staff, patients and family members.
• Sets expectations for patient portal activation rates. Monitors metrics and develops strategies to meet target goals. Monitor staff performance using Dashboards, In Basket management and work queue completions. Develops strategies to improve completions and run reports on productivity.
• Participates as a member of the healthcare team and various interdisciplinary committees to improve patient care and meet patient needs.

• Provides…