Defense & Government Travel Consultant ; entry level Fort Lee Virginia; onsite

Do you want to work in a collaborative, international environment — whether in person or remotely? Are you experienced and/or passionate about providing top‑quality customer service? Do you enjoy interacting with people who care about their work and each other? If the answer is ‘yes’, we should talk.

Many of the world’s best‑known and biggest companies and governments around the globe rely on CWT to keep their people connected — anywhere, anytime, anyhow — by providing an efficient, safe, and secure government travel experience across six continents.

As a Defense & Government travel consultant (what we call a travel counselor), you will provide outstanding customer service through various channels to corporate travelers before, during, and after their business trips.

Joining CWT means becoming part of a collaborative, close‑knit, global community. Our “people first” ethos starts with our colleagues. As a member of the CWT team, you’ll see that our core value of caring runs deep. We care for our travelers, we care for our colleagues by fostering a high‑performance and high‑quality environment, fully supported by our leaders helping you succeed.

We actively look for people who bring a positive attitude to work, reflected in the atmosphere in our offices, remote teams, and contact centers.

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle basic and moderately complex bookings with potentially non‑standard and multi‑destination trips, ticket exchanges, and complex fares
• Escalate most complex bookings to more experienced staff
• Assignments include both routine and non‑routine work
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up‑to‑date

No experience in defense & government travel? No problem.

Your passion for service excellence and your commitment to supporting your team is what’s most important to us. Our clients are at the heart of everything we do and we want to hire people who feel the same way. If you’re willing to learn, we will teach you everything you need to excel in this exciting industry.

• English fluent – written and spoken
• 2nd language a plus

• Detail‑oriented
• Good verbal and written communication skills
• Basic MS Office
• Genuine passion for high‑quality customer service — we care about our customers and it’s important to us that you do too
• Strong teamwork skills
• A positive, “can do” attitude
• Willingness to learn and grow!

CWT accepts military experience/certifications as a substitute for some requirements.

• Any travel industry‑related experience
• Customer Service

There are all kinds of advantages to joining the CWT community. We hope these things have already won you over — but just in case, here are a few extra, important details you probably want to know.

• Hands‑on paid training in the travel industry
• Competitive compensation — including shift differentials, referral bonuses, and supplier incentives
• 3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year
• Both on‑site and home‑based positions available
• Flexible working options:
  Full‑time, part‑time, working nights and weekends
• Medical/dental/vision
• Employee discounts and supplier incentives
• Employee Assistance Program & Employee Resource Groups
• Salary range between USD 32,000 – USD 39,000 yearly

Because this position is directly with our United States Federal Government client, the United States government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including a criminal history and credit record review.

To the extent this position enables access to traveler personal identifiable information (PII) as defined…