Dispatcher, Transportation

At Will Scot, our team of nearly 5,000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve.

Learn more about Will Scot and who we are, here.

As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.

The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel. They will be a key decision maker in determining which transportation means (in‑house or vendor partners), is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units. This position will have direct impact on key performance metrics such as on‑time delivery, customer satisfaction, office management and team planning.

A successful Dispatcher will adhere to WS safety policies, relevant state and regional laws and regulations. The Dispatcher will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WS Core Values of Collaboration, Empowerment, Excellence, and Innovation.

• Conduct business in compliance with all Environmental Health & Safety Policies; conduct periodic safety meetings and update documents and logs; manage employee health and safety with Safety Save, training and observations, and regularly scheduled assessments; ensure operating standards are conducted and supported by robust training and communication actions.
• Supervise and provide direct and indirect managerial oversight by assigning tasks, daily assignments and other daily duties to drivers, field service techs, set‑up crews, transportation coordinators and branch coordinators; manage temporary workers and contractors as appropriate; own DOT compliance within an assigned territory.
• Set daily/weekly/monthly priorities for the team; schedule and assign in‑house or vendor drivers in direct support of 100% on‑time pick‑up and delivery targets and achievement of delivery & installation profit margin; schedule and assign services and maintenance calls supporting customers on rent.
• Review next day/week/month deliveries and pick‑ups and develop a dispatch plan; load level volume with end‑to‑end customer communication.
• Create and receive purchase orders for all transport vendors; arrange for permits and set up pilot cars and escorts where required for delivery, return and relocation of units.
• Coordinate employees, vendors and contractors for timely completion of complex installation and removal; monitor digital tracking to update customer orders, delivery schedules and communicate with customers, WS employees & vendors.
• Ensure drivers collect appropriate documentation and signatures related to delivery/pick‑up of units; document damages at retrieval and return; monitor and document DVIR and preventative maintenance files.
• Ensure all daily/weekly/monthly paperwork is completed, recorded and filed; track drivers/vendors through digital applications for on‑time excellence.
• Assist drivers with changes of schedule or route issues as necessary; communicate with customers to assist in scheduling daily/weekly/weekly activities; confirm site readiness, delivery access and permitting.
• Define and maintain office/administrative procedures; act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing and reception duties; may manage one or more Branch Administrative employees.
• Review Drivecam coaching opportunities and take action as necessary; conduct performance…