Case Manager

General Description

This position provides dedicated case management to veterans and military families with low income, dual diagnosis, and homelessness related conditions in the VA’s Grant-per-Diem Transition-In-Place (GPD-TIP) Program. The Case Manager works closely with MISSION UNITED, VA programs, and other service providers to coordinate services and ensure ongoing support of program participants as they work on income enhancement, finding permanent housing, and developing self‑sufficiency.

• Perform comprehensive assessments, including biopsychosocial assessments, to identify needs and establish goals that address identified needs, stressors and problems.
• Establish and maintain an intensive therapeutic relationship with the veteran, family, staff, and community programs/agencies.
• Engage veterans and their families in the development, implementation and update of service/care/treatment plans; and facilitate referrals to appropriate treatment facilities or service providers.
• Counsel veterans and/or their families to facilitate achieving service plan goals, developing life skills, and/or sustaining success and wellness; conduct activities and monitor the service environment to maximize client success and well‑being.
• Help clients to identify and eliminate housing barriers, identify housing goals, develop skills that increase their ability to live self‑sufficiently, and obtain and maintain permanent housing after exiting the GPD‑TIP program.

• Coordinate and consistently document in accordance with best practices and Council on Accreditation (COA) accreditation standards the clinical case management and psychosocial services. Will document the overall effectiveness of the case management services provided.
• Conduct community and home visits related to client needs; provide follow‑up and monitor service delivery and care environments.
• Conduct weekly phone calls to clients to monitor progress.
• Stay abreast of community resources and procedures for referring clients to appropriate resources.
• Act as an advocate helping veterans and their families with needs and solutions to achieve independent living and reach their highest level of recovery.
• Provide crisis prevention, intervention, and supportive counseling, as needed.
• Perform other duties and assume other responsibilities as assigned by supervisor.
• Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization’s crisis plan and response efforts.
• Schedule the Veteran Administration inspection with the GPD Liaison of the identified unit for the veteran client and follow up with issues identified at the inspection.
• Participate in at least one (1) community outreach event annually.
• Complete required check requests associated with veteran housing expenses i.e. rent, utilities, and furniture.
• Compile the necessary paperwork associated with the lease agreement for inspected and approved apartment.

This position has no supervisory responsibilities.

• Bachelor’s degree with major coursework in social work, mental health or another closely related field.
• At least three (3) years of experience in general interviewing practices and/or techniques, counseling, social case/service work (including crisis prevention and intervention) or community resource referral, or closely related work with preferred experience working with persons with mental health conditions.
• Knowledge of evidence‑based practices, biopsychosocial assessment processes, treatment planning, outcome measurement and quality management.
• Direct experience working with low income, homeless population, veterans, military families and/or service members strongly preferred.
• Experience maintaining accurate and timely case documentation, assessments, and case notes in compliance with agency and funding requirements.
• Ability to communicate effectively with a diverse audience.
• Experience with Microsoft Office Suite to include MS Word, Excel, Outlook and PowerPoint.
• Ability to work flexible schedules, including…