Operations Review Specialist

Requisition No: 868445

Agency:
Children and Families

Position Number:

Salary:
Salary based on internal salary guidelines

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This is advanced professional work assessing and developing Child Protective Investigators (CPIs) to ensure possession of the appropriate level of professional competencies. This position will work in cooperation with CPI Supervisors and management in promoting the development of knowledge, skills, and their application for CPIs. The qualified candidate will be compensated in accordance with the DCF salary policy guidelines.

• Organizes and facilitates real time and virtual based CPI pre-service classroom trainings.
• Assists in facilitating in-service classroom training opportunities and dissemination of these training sessions.
• Assist in providing guidance to investigators by coaching, motivating, modeling, and providing other mentoring initiatives.
• Coach and assist CPIs with documenting aspects of investigations (i.e., chronological entry of case summaries), in which support was provided to investigators, by updating the appropriate information systems.
• Observe, analyze, and evaluate individual CPI performance to determine their effectiveness and level of competency and provide recommendations to regional management regarding actions to improve performance.
• Serves as member of leadership team responsible for developing system-based solutions to CPI training and development issues or concerns.
• Based on field experience and observations, provide recommendations to the Department’s Program Office on enhancements to both CPI pre-service and in-service training to ensure the development and maintenance of a comprehensive and relevant training curriculum.
• Serves as a subject matter expert in child protective investigations.
• Establishes and maintains cooperative working relationships with organizations and other agencies involved with child protective investigations such as community based providers, Children’s Legal Services, law enforcement, medical personnel, schools, and other community/agency resources.
• Travel to provide in-service or pre-service instruction as required.

• A Bachelor's degree from an accredited college or university.
• At least 4 years of Child Protective Investigations experience.
• Must be trained and practicing Florida’s Safety Practice methodology.
• Current/Active Child Welfare Certification credentials from the Florida Certification Board.
• Must hold accreditation as a DCF Certified Child Welfare Trainer.
• Must possess a valid driver’s license.
• Must possess an operational private vehicle for use in the performance of daily work activities. Selected applicants are required to provide proof of vehicle registration and documentation of the appropriate insurance coverage. The Department provides a Vehicle Insurance Allowance to assist with the cost of insurance coverage due to the use of private vehicle for work purposes.

• Excellent critical thinking skills.
• Highly competent with data collection and analytics.
• Knowledge of theories and practice in Child Protection.
• Knowledge of professional ethics relating to child protection and counseling.
• Knowledge of family-centered interviewing and counseling techniques.
• Knowledge of investigative techniques.
• Knowledge of interviewing and observation techniques.
• Skill in considering child development in guiding placement of children.
• Ability to recognize indicators of abuse and neglect.
• Ability to conduct risk and safety investigations.
• Ability to plan, organize and coordinate work assignments.
• Ability to understand and apply relevant laws, rules, regulations, policies and procedures.
• Ability to actively listen to others.
• Ability to communicate effectively.
• Ability to maintain well‑executed case files.
• Ability to establish and maintain effective working relationships with others.
• Ability to utilize computer systems.
• Ability to write accurate investigative reports.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in…