Field Service Technician - Low Voltage Security; Boca Raton​/Lauderdale

Field Service Technician - Low Voltage Security (Boca Raton/Ft. Lauderdale)

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Envera Systems is a leading provider of smart community security and access control solutions, offering cloud-based technology that enhances safety, convenience, and peace of mind. Our platform integrates video surveillance, virtual gate services, and access control to support communities nationwide. With a growing, multi‑state presence, Envera is committed to innovation, operational excellence, and delivering exceptional customer experiences through a collaborative, hands‑on team.

The Field Service Technician is responsible for diagnosing and repairing physical security systems and related network connectivity issues. This includes hands‑on work with access control systems, video surveillance (both analog and IP), security alarm systems, and other low‑voltage electronic devices. The ideal candidate will have a strong foundation in physical security technologies, low‑voltage systems, relays, networking, and IT. Strong customer service skills and a collaborative, team‑oriented attitude are essential for success in this role.

• Diagnose and repair physical security systems onsite, ensuring timely restoration of full system functionality.
• Perform preventative maintenance in accordance with service and maintenance contracts.
• Troubleshoot system issues remotely using designated software and internet access.
• Travel daily to customer sites throughout Florida to support service needs.
• Participate in an on‑call emergency service rotation at least two weeks per month.
• Independently research and resolve equipment issues with minimal oversight.
• Support special projects and complete additional duties as assigned.
• Provide technical assistance on related support issues as needed.
• Address operational matters and tasks as directed by the Service Coordinator or Manager.
• Demonstrate strong organizational and time‑management skills; ability to work independently and collaboratively to prioritize tasks and achieve objectives with minimal supervision.

• High school diploma or equivalent required;
  Associate degree in computer networking or a related field preferred.
• Minimum of 3 years of experience in a relevant field such as security systems, CCTV, access control, or networking and programming.
• Strong electrical background with knowledge of electrical materials, low‑voltage system installation, maintenance, and service.
• Low‑voltage expertise, including relays, loops, and input/output systems.
• Hands‑on experience installing and servicing complex electronic security systems.
• Proficient in diagnosing and repairing systems efficiently at customer sites.
• Experience with IP‑based product configuration (IP address, DNS, VPN).
• Familiarity with systems such as eMerge, Sonic Wall, iBoot, Avigilon, Digital Watchdog, Speco, or similar card access and IP video platforms.
• Skilled in video surveillance system and camera installations.
• Experience working with NVRs (Network Video Recorders) and video analytics.
• Understanding of relay logic and troubleshooting cables, systems, and connected devices.
• Familiar with electric lock hardware installation and servicing.
• Strong Microsoft Windows skills; ability to navigate LAN environments within security installations.
• Comfortable working with cabling systems including Fiber Optic and Cat5e.
• Ability to quickly learn and adapt to manufacturer‑specific software.
• Gate service experience is a plus, but not required.
• Ability to read and interpret technical documents, write reports and correspondence, communicate effectively with customers and team members, and perform basic math and measurement tasks.

• Maintain a valid driver's license and the ability to operate a company or personal vehicle as required for travel to customer and job sites.
• Successfully pass a Motor Vehicle Record (MVR) check, in accordance with company driving standards and applicable laws.
• Florida:
  Meet eligibility requirements to obtain and maintain FASA/BASA certifications, as required by…