Service Technician

Service Technician

Join to apply for the Service Technician role at Patterson Veterinary Supply.

Provides repair and on-site installation on a variety of Veterinary equipment. Learns and follows manufacturer guidelines relative to the operation, repair, maintenance and installation of equipment.

• Install, Maintain and/or Repair Veterinary Equipment
• Inventory Management
• Asset Management

• Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.
• Repairs, loads, delivers, installs, and specifies equipment to meet specific manufacturer, Federal and State regulations.
• Trains to perform standard system installations and tests the functionality of all components.
• Trains customers on the use and basic maintenance of equipment at the customers site.
• Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.
• Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).
• Maintains strong and supportive customer relationships by providing technical support after initial installation of equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.
• Maintains relevant communication with Service Coordinator, Equipment Specialist and Territory Manager.

• Determines parts, supplies or tools needed to complete service requests.
• Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
• Manages vehicle inventory and restocks as necessary.
• Performs physical inventory audits on a bi-annual basis.

• Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
• Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms.

• High school diploma or equivalent.
• 0-5 years prior experience in a Veterinary environment.
• PC skills in Windows based programs.
• Must maintain a valid driver’s license and good driving record.
• Strong customer service skills.
• Motivated team player.

• At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician with experience maintaining clinical equipment.
• Previous X‑Ray experience preferred.
• SAP experience.
• Excellent organizational and problem‑solving skills.
• Carpentry/plumbing/heating/electrical/electronic related experience.
• Technical training in Bio‑med/electronics or related technical field.

• Lifting or Carrying:
  Frequent to continuous heavy physical activity – lifting up to 100 pounds.
• Sitting or Standing:
  Moderate physical activity.
• Use of Hands:
  Occasional or frequent moderate physical activity.
• Climbing:
  Moderate to heavy physical activity.
• Operating a computer or other office device (Laptop 1 hour per day).
• Talking or hearing – position involves frequent communication with customers, inside staff, etc., requiring ability to understand and effectively exchange accurate information.
• Reading or sight – requires frequent review of vendor contracts.

• Hazardous chemicals.
• Biohazard materials or waste.
• High voltage.
• Confined spaces (if installation or maintenance typically involves accessing wires in sub‑floor crawlspace).
• This position requires traveling to customer locations and providing services and support to customers.

This position requires overnight travel.

The potential compensation range for this role is $22.60 - $27.69, based on candidate location, experience, and skills.

Entry level

Full-time

Information Technology

Medical Equipment Manufacturing