Sr. Fulfillment Consultant

Ship Monk isn't just a 3PL; we're a growth partner for merchants
. We provide cutting‑edge technology and a network of owned and operated fulfillment centers that empower high‑growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click‑to‑delivery and real‑time inventory to custom solutions—all with a merchant‑first mindset.

Why Ship Monk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: We’ve eliminated the need for tribal knowledge with our AI‑powered platform. It provides a real‑time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• Unrivaled Support: We provide hands‑on, "mom and pop" support with a global reach. Our dedicated teams are on‑site at every fulfillment center, ready to jump into action.
• Transparent Pricing
  :
  We believe in honest, long‑term partnerships. Our all‑inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

• Merchant‑first: We handle the logistics so our merchants can focus on what they do best—growing their business.
• Own it: We take ownership of our work, our mistakes, and our successes.
• People make Ship Monk: We believe in our team and invest in our people.
• Change the score: We challenge the status quo, constantly innovating and improving.
• Get sh
  * t done: We're a fast‑paced, high‑growth company that values action and results.

• Product Knowledge Expert:
  Understand Ship Monk’s products’ features allowing you to present the benefits accurately and persuasively. We need enthusiastic individuals to be passionate about Ship Monk’s products and eager to share the benefits while selling to prospective clients.
• Presentation
  
  Skills:
  
  Able to facilitate a flawless presentation that engages the customer, interprets and understands the mindset of the listener while providing a consultative approach to negotiate service agreements to close business.
• Relationship Builder:
  Construct strong relationships with customers that embody the Ship Monk "GSD" attitude.
• Problem Solver:
  Find solutions that equal customer retention and closed deals. Candidates must use critical thinking to identify an issue and provide solutions that win business.

• A minimum of 2 years of sales, portfolio, account executive or relationship management experience with the proven ability to accelerate account growth and engagement.
• The ability to navigate multiple internal systems and tools and thrive in a fast‑paced environment.
• The ability to work effectively within a team environment.
• Prior experience with Salesforce or similar CRM tool.
• Strong written and verbal communication skills.
• This role requires an analytical mind that can think innovatively and challenge traditional servicing approaches.
• Ability to negotiate service agreements.
• Ability to build relationships.
• Organizational and time‑management skills.
• Business acumen.
• Enthusiastic and passionate.

Ship Monk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.