Outbound Sales Representative

Job Overview

MSC Cruises, the world’s third-largest cruise line, is seeking enthusiastic individuals to join our team as MSC Cruise Concierges. In this outbound telephone sales role, you’ll receive high-quality leads to build relationships with guests and drive sales in a fast‑paced, high‑volume sales environment where meeting key performance indicators (KPIs) is essential.

• Average earnings: $80,000–$85,000 per year

• Sell MSC Cruise vacation packages to direct customers, employing selling skills and utilizing product knowledge to effectively present MSC Cruises products.
• Sell consultatively and make recommendations to prospects and existing guests.
• Maximize all opportunities in the process of the sale.
• Maintain contact with all clients to ensure high levels of client satisfaction.
• Maintain accurate records of all guests and potential customers within Siebel and continually develop a database of qualified leads through referrals, direct mail, email, social media, and networking.
• Meet assigned annual sales quota and other relevant individual and departmental KPIs.
• Assist in departmental sales efforts to move soft sailings and last‑minute inventory.
• Proactively establish and maintain effective working team relationships with all support departments.
• Adherence to schedule, objectives, and goals.
• Other duties as assigned by management.

• Fluent English, oral and written. (Any additional language is considered an advantage).
• High School Diploma or equivalent;
  Bachelor’s degree in Marketing;
  Business Administration or related field preferred.
• Minimum one year of sales experience; two years sales experience preferred. Cruise sales a plus.
• Ability to build trust, value others, communicate effectively, execute, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Experience with Microsoft Outlook, Word, Excel, and basic computer proficiency.
• Proven resilience and ability to work well under pressure.
• Flexibility to work occasional extended hours, evening hours, and weekends.
• Strong understanding of customer, market dynamics and requirements.
• US Passport or US Permanent Residents; MSC Cruises USA is an e‑verify employer.

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long‑term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!