More jobs:
Call Center Sales Manager
Job in
Fort Lauderdale, Broward County, Florida, 33336, USA
Listed on 2026-02-01
Listing for:
Vyntrix Connect
Full Time
position Listed on 2026-02-01
Job specializations:
-
Management
Business Management, Operations Manager
Job Description & How to Apply Below
Company: Vyntrix Connect
Location: Fort Lauderdale, FL (In-Office)
Employment Type: Full-Time
Salary: $75,000–$80,000 annually
OverviewVyntrix Connect is seeking an experienced Call Center Manager to lead daily operations and performance for a team of 20–30 outbound agents. This is a hands-on leadership role requiring direct experience managing teams using outbound dialing systems in a performance-driven call center environment. The ideal candidate has a strong understanding of dialer management, agent productivity, and KPI optimization, and can lead from the floor.
Responsibilities- Manage, coach, and oversee a team of 20–30 outbound call center agents
- Oversee daily operations using auto-dialer and predictive dialer systems
- Monitor real-time dialer performance, pacing, and agent utilization
- Ensure agents meet call volume, quality, compliance, and conversion standards
- Lead daily huddles, coaching sessions, and performance reviews
- Track KPIs including dials, contacts, conversions, talk time, and attendance
- Partner with Account Management and Operations to align campaign goals
- Identify performance gaps and implement corrective action plans
- Support onboarding, dialer readiness, and ongoing agent training
- Maintain a disciplined, high-energy, accountable call floor culture
- 2–5 years of call center management experience
- Hands-on experience managing outbound teams using dialer systems (predictive, progressive, or power dialers)
- Proven experience managing 20+ agents in a performance-based environment
- Strong understanding of call center KPIs, reporting, and productivity metrics
- Proficiency in Microsoft Excel or Google Sheets
- Must be located within commuting distance of Fort Lauderdale, FL and able to work on-site
- Strong leadership, communication, and problem-solving skills
- Experience with CRM-integrated dialers and campaign pacing
- Background in outbound sales, reactivation, or retention campaigns
- Ability to troubleshoot dialer, pacing, and volume issues in real time
- Experience managing multiple campaigns or client programs
- Proven ability to drive performance while maintaining team morale
- Competitive salary ($75,000–$80,000 annually)
- In-office leadership role in Fort Lauderdale, FL
- Opportunity to lead and scale high-performing outbound teams
- Growth opportunities within a rapidly expanding organization
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