Office Manager

Benefits

• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

As the Office Manager, you will manage, train, lead, and motivate the office team, while playing a key role in developing and implementing strategies that drive efficiency, enhance processes, and foster a positive company culture.

Must have administrative experience in the Restoration, Construction, Plumbing, or similar industry.

• Oversee and manage all daily office functions including scheduling, correspondence, and administrative workflows to ensure smooth operations.
• Ensure compliance to SERVPRO standards and industry regulations by regularly auditing documentation, processes, and programs.
• Coordinate team activities, monitor deadlines, and manage allocation of resources to ensure maximum productivity.
• Oversee customer interactions to maintain high-quality service standards, ensuring empathy and professionalism, promptly addressing and resolving any concerns.
• Oversee financial transactions, invoicing, and accounts receivables to maintain accuracy and support profitability.
• Handle relationships with vendors and other franchise locations, manage office and warehouse supplies, and ensure all equipment is maintained and up to date.
• Manage projects, track progress, and ensure timely completion of tasks.
• Oversee timekeeping/payroll reporting.
• Manage subcontractor certifications, insurance, and other documentation needs.
• Prepare and analyze financial reports, including divisional performance.
• Act as the Subject Matter Expert for all office related technology and processes.
• Assist Senior Leadership Team as needed.
• Perform other job duties as assigned.

• 5+ years of proven office management experience preferably within the restoration, construction, or service industry.
• Demonstrated leadership experience with a focus on team development and fostering accountability.
• Strong analytical and problem solving skills, with the ability to implement efficient solutions independently.
• Knowledge of compliance and regulatory requirements in the restoration and reconstruction industries.
• Outstanding written and verbal communication skills including proper pronunciation, grammar, and consistently courteous and professional tone.
• Uphold honesty and transparency in all actions.
• Experience and ability to ensure accountability while fostering a positive and productive work environment.
• Strong proficiency in Microsoft Office, project management tools, and Quick Books or equivalent accounting software.
• Exceptional organizational skills, with a keen attention to detail and the ability to multi-task while ensuring accuracy and focus.
• IICRC and Xactimate certifications preferred.
• Ability to successfully complete a background check subject to applicable law.
• Bilingual (English/Spanish) a plus.

This is a sedentary role in a fast‑paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bend or stand as necessary.

We are a drug‑free work environment.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.