Manager, Music Programs

Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. With parent company Carnival Corporation, Princess has introduced Medallion Class Vacations. This award-winning innovation offers the fastest way to an effortless, personalized vacation.

• Manage the development and implementation of all areas of music program and operations
• Oversee the development and implementation of new and ongoing music programming with a focus on important new/developing trades, and supporting new marketing strategies
• Manage and oversee staff rank and complement planning with appropriate Compensation, Planning, and Fleet Resource teams.
• Oversee for staff recruitment and planning for the music operational teams on all PCL vessels, to include determination of seasonal staff placement and cost efficiencies, and regular communication to the fleet on staffing operations, using the ROSE ATS and Talent Management (TMS) platforms.
• Develop and communicate detailed operational guidelines for new programs and activities with shipboard management monthly; communicates with shoreside departments ongoing/as needed.
• Manage the development and implementation of Princess vendor talent partnerships program; negotiates fees and terms with vendor partners; execute new vendor service agreements for key partnerships.
• Communicate and clarify existing policies and guidelines, and develop new policy standards in support of delivering the best possible guest experience
• Assess and communicate risk management in accordance with music content usage licensing, safety of performances, and legal considerations in accordance with onboard music operations.
• Manage and approve shipboard expenditures; monitors monthly expenditures; conduct departmental purchases in compliance with budget and departmental purchasing practices.
• This role may typically be challenged with direct communication to senior or executive level shipboard or shoreside individuals or officers on product or operational decisions due to current rank/title.
• Manage shipboard-oriented music functions, including complement staff/rank planning, rotations and performance issues of shipboard staff within areas of responsibility, and work with Sr Director to develop and implement innovative and unique onboard musical entertainment products and ship/venue-specific programs.
• Monitor product delivery (via reports, Cruise Director evaluations, Music Manager reports, anecdotal feedback, OBE ratings and in-person inspections) to ensure all musical performers meet Princess standards
• Manage and oversee the recruitment and development and management of all onboard based on itinerary and passenger demographics for each cruise
• Manage and oversee implementation of new-build (Sphere Class), and PCL Crowd DJ (Nightlife/CAVS/BGM) projects, including capital expenditures, vendor/system designs, and technical infrastructure/LES/networking integrations; develop music programming, working with vendor partners to create and communicate support materials; responsible for staff training.
• Oversee the selection and delivery of onboard recorded music content based on ship destinations, itinerary length, and plan, and assist in managing shoreside and shipboard music content usage to ensure compliance with relevant licensing laws and regulations, inclusive of production shows.
• Manage and foster Princess brand partnerships/relationships with vendor/media partners, including Nightlife Music Int’l, CAVS USA, Audio-By-The-Bay, Sony ATV, and others, to provide the highest level of satisfaction to guests and crew. Seek additional third party alliances and co-branding opportunities to enhance brand appeal and brand differentiation for our onboard music programs, and conduct regular competitive benchmarking in support of strategy development and market condition analysis.
• Support and collaborate with Cruise Director, onboard Music Managers, and others on a daily basis (as needed) to provide direction and resolve onboard issues, and to ensure par stock levels…