Personal Injury Case Manager

NOW HIRING:
Fully Remote Florida Personal Injury Case Manager (Must Reside in South Florida)

Are you feeling undervalued at a large personal injury firm? Dreaming of working remotely while still being part of a winning team? Do you thrive in a tech-forward environment and want to help real people through life-changing situations? Are you passionate about fighting for justice and fairness? If you answered yes—KEEP READING! (Seriously, read to the end.)

We are a fast-growing, entrepreneurial personal injury law firm looking for a great Case Manager to join our fully remote team. You'll work directly with the owner, collaborate with a supportive crew, and most importantly, help injured clients regain control of their lives. This is not your average law firm. We care deeply about our clients—and our team. We invest in growth, mentorship, and innovation.

We're looking for someone experienced in personal injury case management who can take initiative, work independently, and hit the ground running. You’ll need to be organized, compassionate, and motivated. If you’re looking for a place where your work makes a real difference and you're not just a cog in the machine, welcome home.

If this exciting opportunity appeals to you, please follow the instructions listed below. APPLICATIONS THAT DO NOT FOLLOW INSTRUCTIONS WILL NOT BE CONSIDERED. Prepare a cover letter with no more than TWO paragraphs and a closing sentence. In the first paragraph explain what you believe are the 3 most important qualities needed in someone who works with personal injury clients and why you believe they are the most important qualities.

In the second paragraph, explain why you applied to this particular ad. As a closing sentence please write, “I have read the instructions contained in the job posting and have followed the instructions.” Then email it to the attorney at Rafaeli Law. We look forward to reviewing your application.

• Manage a caseload from intake through resolution
• Maintain frequent and compassionate communication with clients
• Coordinate medical treatment, obtain and organize records and bills
• Prepare demand packages and assist attorneys in case strategy
• Negotiate reductions on medical balances and liens
• Track deadlines and manage documentation using case management software
• Provide recommendations to attorneys on efficient case resolutions
• Communicate effectively with medical providers, insurance adjusters, and team members

• You think in terms of timelines, systems, and priorities
• You love organizing chaos into clarity
• You follow up persistently until you get answers
• You’re friendly and professional on the phone
• You’ve mastered calendars, spreadsheets, and cloud-based legal tools
• You can juggle multiple tasks without dropping the ball
• You care about people and want them to feel seen, heard, and supported

• 2+ years of experience in personal injury (case management, paralegal, or legal assistant roles)
• Solid knowledge of personal injury procedures, medical records, and treatment timelines
• High school diploma required;
  Bachelor's degree or paralegal certificate preferred
• Strong communication and organizational skills
• Proficiency with legal case management software (Filevine a plus)

Compensation: $50,000 - $80,000 yearly