IT Asset & Endpoint Analyst

Overview

World Travel Holdings is seeking a detail-oriented IT Asset & Endpoint Analyst to join our team in Fort Lauderdale. This is a critical, hands‑on role focused on the full lifecycle management of endpoint devices. You will serve as the primary point of contact for computer imaging, user profile configuration, and hardware logistics, ensuring employees are fully equipped from day one. Beyond initial setup, this role plays a key part in maintaining endpoint health and security through patch management, vulnerability remediation, and software updates, working closely with management to support a secure and reliable end‑user environment.

About the Company

World Travel Holdings is the nation’s largest cruise agency and award‑winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private‑label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations.

The company also operates a top‑rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work‑at‑home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.;
Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit

Endpoint Management

• Execute desktop and laptop imaging, user profile configuration, and Active Directory account management
• Deploy, configure, and maintain Windows and macOS endpoint devices

Hardware Logistics

• Partner with the Facilities team to pack, ship, receive, and track computer systems for new hires and remote employees
• Maintain accurate records of device assignments and inventory status

Maintenance & Security

• Perform routine software updates, patch management, and vulnerability remediation to maintain compliance and security standards
• Assist with endpoint security initiatives, including MFA and device hardening

Support & Troubleshooting

• Provide hands‑on troubleshooting for endpoint hardware and software issues
• Manage incidents and service requests through the ticketing system, escalating complex issues as needed

Asset Lifecycle Management

• Track assets throughout their lifecycle, including procurement, deployment, warranty claims, repair coordination, and retirement
• Ensure asset data is accurate and up to date within asset management systems

• Proficiency with Microsoft Windows
  11 desktop administration
• Working knowledge of macOS endpoint management
• Hands‑on experience with endpoint deployment and management tools, including PDQSmart
  
  Deploy and PDQ Connect
• Familiarity with Jamf for Apple device management (preferred)
• Solid understanding of TCP/IP, DHCP, DNS, and VPN connectivity
• Experience supporting or administering multi‑factor authentication (MFA) solutions
• Ability to lift 50lbs. (required for shipping and receiving duties)
• Strong organizational skills with exceptional attention to detail

Estimated Pay Range: $24.00 to $25/hour

Benefits Overview:

• Comprehensive medical, dental, and vision coverage
• Company‑paid life and disability insurance
• 401(k) with discretionary company match
• Paid time off and holidays
• Travel discounts and employee perks
• Employee Assistance Program (EAP)
• Professional development and learning opportunities

World Travel Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any status protected by applicable law.