Ed tech custoner service

Maestro SIS, developed by Boca Vox, is a highly customizable and advanced student information system designed to manage the entire student life cycle, from Lead to Alumni. Since 2003, Boca Vox has been a trailblazer in developing web-based SIS software, specializing in solutions for online and blended learning in both K-12 and Higher Education. Committed to innovation, Boca Vox continuously enhances its software to provide partner institutions with a competitive technological edge.

Additionally, the company prides itself on offering exceptional customer support to ensure client success at every stage.

Due to high demand since our most recent ipdate, we are hiring full-time, on-site Customer Service roles for our office located in Fort Lauderdale, FL. The individual in this role will provide exceptional support to clients by addressing inquiries and resolving issues related to the Maestro SIS system. Responsibilities include troubleshooting technical problems, providing technical training to users, and offering professional-level customer service to ensure client satisfaction and smooth operation.

Collaboration with technical support teams and proper documentation will also be part of daily duties.

• Expertise in Customer Service and Training to effectively assist and guide clients
• Technical skills in Troubleshooting and providing Technical Support for software-related issues
• Basic knowledge of Electricity principles for understanding and diagnosing system-related matters, if applicable
• Strong problem-solving skills and the ability to communicate technical concepts clearly
• Familiarity with Educational Technology or Student Information Systems is a plus
• Ability to work collaboratively in a team and provide on-site client support
• Associate’s or Bachelor’s degree in a relevant field is preferred