ITSM Lead
Job in
Fort Lauderdale, Broward County, Florida, 33336, USA
Listed on 2026-01-28
Listing for:
Akaasa Technologies
Full Time
position Listed on 2026-01-28
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, IT Consultant, IT Business Analyst
Job Description & How to Apply Below
Overview
Title: ITSM Lead
Location
:
Ft. Lauderdale FL 4 days onsite
Notes
- This is a new role building out an ITSM practice.
- Will work as a lead and be an individual contributor but expectation that it will grow into manager roles as the team grows
- Must have experience standing up a new ITSM platform or migrating to a new platform.
- They currently use Zendesk (more ticketing)
- This will require more change management and competencies in change management modules standing up an ITSM platform and building out a program.
- Optimizing, improving and enhancing service aid/freshworks/halo ITSM are the 3 they are potentially going to.
- Needs them to know more than submitting tickets; must have experience helping stand it up and improve
- Would like to expand the program in terms of modules and this person will need to become the manager after and then incident/problem/knowledge/release
- Also does not want someone that has just been a manager for a decade; should have somewhat recent hands on experience
- Develop implement and oversee ITSM frameworks and strategies that align IT services with business objectives and IT goals
- Lead the adoption and continual improvement of ITIL frameworks ensuring best practices are followed across the organization
- Define and monitor Key Performance Indicators (KPIs) to measure the effectiveness and efficiency of IT services
- 5 years in IT service management with a strong emphasis on ITIL practices and change management
- 3 years of experience with ITSM tools such as Service Now, BMC Remedy, Jira or equivalent platforms
- 2 years in a leadership capacity
- 5 years in IT service management with a strong emphasis on ITIL practices and change management
- 3 years of experience with ITSM tools such as Service Now, BMC Remedy, Jira or equivalent platforms
- 2 years in a leadership capacity
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
Employment Type : Full Time
Experience: years
Vacancy: 1
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