Senior IT Coordinator ( Fort Lauderdale

Senior IT Coordinator - IT Lead ( Fort Lauderdale)

Join PKF O'Connor Davies for the Senior IT Coordinator – IT Lead role in Fort Lauderdale, FL. The position is full‑time and focused on strengthening IT operations, driving user satisfaction, and leading projects that support our firm’s technology initiatives.

PKF O’Connor Davies is a top‑ranked accounting, tax, and advisory firm with offices across the U.S. and internationally through the PKF global network. For over a century, the firm has built its reputation on deep industry expertise, a personalized approach, and a commitment to delivering real value to clients.

Fort Laurderdale, FL

• IT point of contact and escalation point for IT needs associated with the Fort Lauderdale office (approximately 50 end users).
• Asset management of office equipment: procurement, configuration, provisioning, tracking, and disposal.
• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, hardware, and associated documentation.
• Handle business‑critical IT tasks and system administration.
• Escalation point for IT service desk issue resolution; provide first‑contact support based on volume.
• Monitor progress of open service desk tickets, prioritizing tickets from the Fort Lauderdale office to ensure SLA compliance.
• Work directly with vendor support to resolve issues when required.
• Communicate announcements for maintenance windows, unplanned outages, and application deployments.
• Contribute to technician knowledge base as needed.
• Build rapport with business staff and service desk customers; recommend prioritization of requests based on business impact.
• Assist in planning and executing office‑specific and firm‑wide maintenance activities (Windows Server updates, application, and infrastructure upgrades).
• Research and evaluate emerging technologies, hardware, and software.
• Own and lead projects, solutions, and key responsibilities within larger business initiatives.
• Provide suggestions for continuous improvement and lead implementation of approved recommendations.
• Escalate incidents with accurate documentation to suitable senior manager/director when required.
• Oversee development and dissemination of help sheets, user guides, and FAQ lists for end users.
• Work overtime (weekday and/or weekend) and participate in on‑call support rotations during peak seasons.

• Bachelor’s degree from an accredited college/university is required; a degree in an IT related discipline is strongly preferred.
• Minimum of 5 years of IT experience, experience working in an onshore/offshore model preferred.
• Demonstrated leadership skills.
• Strong written, oral, and documentation skills.
• Strong interpersonal skills with a focus on rapport building and active listening.
• Strong organizational skills and attention to detail.
• Experience with service management—managing end‑user expectations and satisfaction.
• Ability to work as part of a global team and independently with remote supervision.
• Preferred experience:
  • IT role with an accounting or advisory firm.
  • Industry certifications.
  • Workstation imaging and distribution, configuring/moving desktop equipment.
  • Expertise in Active Directory management and security.
  • Expertise with Microsoft Endpoint Manager tools (Intune, Config Mgr, Autopilot) and conditional access rules.
  • Experience with security monitoring tools such as Sentinel One, Carbon Black EDR, Mimecast, Phish
    
    ER, KnowBe4, Thycotic/Delinea, or Varonis PAM.
  • Hands‑on Azure Virtual Desktop (AVD) or equivalent environment administration.
  • Application support experience with Document Management Systems (e.g., iChannel, Wolters Kluwer CCH Axcess Document) and tax/audit software (e.g., CCH Pro System fx).
  • MS Exchange, O365, Teams, SharePoint administration.
  • User and device monitoring/management and diagnostic utilities (e.g., Intune MDM, Microsoft Authenticator MFA, Bit Locker).
  • Power Shell and/or automation tools (e.g., Power Automate).
  • Network and server management tools (e.g., Pulseway, Logic Monitor).
  • Familiarity with ITIL principles.
  • Deploying pre‑packaged software using distribution tools and…