Technical Project Manager

About the Organization

Envera Systems is a leading provider of smart community security and access control solutions, offering cloud-based technology that enhances safety, convenience, and peace of mind. Our platform integrates video surveillance, virtual gate services, and access control to support communities nationwide. With a growing, multi-state presence, Envera is committed to innovation, operational excellence, and delivering exceptional customer experiences through a collaborative, hands-on team.

We're expanding our support team and looking for a technically capable, independently driven Project Manager who can manage software implementation projects, tackle complex customer issues, contribute to internal tooling, and become an expert in our visitor management software offerings.

is responsible for delivering advanced technical projects across Active Directory, DNS, networking, and database systems. This role delivers Visitor Management software projects in Windows Server environments, develops and maintains SQL, Access, and VBA solutions, and collaborates with cross-functional teams while documenting processes.

• Manage, prioritize, and implement Visitor Management Software projects for new customers, existing customers, and guest access platforms (Gate Access, Fast Access, etc.)
• Provide guidance and training to customers throughout the implementation process
• Coordinate with customers, onboarding teams, developers, and support staff to ensure smooth implementations and a positive customer experience
• Perform SQL scripting to review or update records as needed
• Access community servers via VPN/RDP to support implementations and troubleshooting
• Maintain accurate documentation and contribute to the team knowledge base and training materials
• Partner with the remote support team to support the existing customer base
• Collaborate with the development team to identify automation opportunities and refine escalation paths
• Conduct occasional onsite customer visits to install and troubleshoot hardware such as PCs, driver license scanners, and printers as needed

• SQL - Must be able to write and interpret intermediate-to-advanced queries (joins, conditionals, data diffing, bulk updates)
• MS Access - Navigate Access databases, build queries and forms, troubleshoot schema issues
• Windows/Server Access - Comfort using RDP, understanding TCP/IP, mapping IPs/ports, restarting services
• Networking - Understand how ISP issues affect community-side infrastructure (DNS, ports, outages)
• VBA, Visual Basic, Power Shell or other scripting experience is a plus

• Problem-Solving:
  Strong analytical skills to identify and resolve technical issues efficiently. Ability to work under pressure and prioritize tasks effectively. Strong analytical skills for troubleshooting deeper level technical issues, databases, and possibly VBA issues. Ability to think critically and develop effective solutions to technical problems.
• Communication:
  Clear communication skills for interacting with technical and non-technical stakeholders, both internal and external. Clear communication skills for interacting with customers to understand their needs.
• Documentation:
  Strong written skills to create escalation summaries, case notes, internal how-to docs, and troubleshooting guides.
• Attention to Detail:
  Meticulous approach to ensuring data accuracy and application functionality with strong organizational skills to manage multiple tasks and projects.
• Teamwork:
  Collaborative mindset, working well within cross-functional teams. Willingness to mentor junior staff and assist in team training efforts.

• 2-4 years of experience in a fast-paced, high volume, technical support role.
• 2-4 years of project management experience
• Proven success resolving Tier 2/3 issues in a structured ticketing system (e.g., Salesforce, Zendesk)
• Comfort working with large datasets, imports/exports, and system audits
• Experience working in environments where uptime and response speed are critical
• The ability to prioritize multiple concurrent projects and elevate properly when needed
• A growth mindset and the desire to help define better processes and tools

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The duties of this job, the employee is regularly required to:

• Communicate and converse, maintain a stationary position (standing and sitting), move/traverse, kneel and bend.
• Use fingers and hands, handle, feel and reach with hands and arms for extended periods of time.
• Occasionally required to climb or balance; stoop; kneel, or crouch
• Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and ability to adjust and focus.
• Ability to…