Team Member Care Coordinator

Team Member Care Coordinator page is loaded## Team Member Care Coordinator locations:
FORT LAUDERDALE, FLtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
R-2271
** Key Responsibilities
**** HR Service Support and Case Intake
*** Serve as a first point of contact for employee inquiries through case management tools and other service channels.
* Accurately log, route, and track HR cases, ensuring timely acknowledgment and appropriate escalation.
* Provide clear and consistent information related to HR policies, procedures, and common employee questions using approved resources and knowledge articles.
* Ensure employees know their request has been received and understand next steps.
** Transactional and Administrative Support
*** Process routine HR transactions, including employee data updates, document requests, onboarding support, and employment verification.
* Maintain accurate and complete employee records within HR systems.
* Support payroll and benefits administration by gathering information, tracking issues, and coordinating with Team Member Care Leads and Business Process Owners as needed.
* Assist with administrative tasks that support smooth day to day HR operations.
** Service Quality, Accuracy, and Follow Through
*** Follow documented processes, scripts, and service standards to ensure consistent and compliant service delivery.
* Meet individual productivity, quality, and responsiveness expectations.
* Review requests for completeness and proactively follow up when information is missing or unclear.
* Take ownership of assigned cases through resolution or appropriate handoff.
** Compliance, Confidentiality, and Trust
*** Handle employee information with discretion, professionalism, and strict confidentiality.
* Adhere to data privacy standards, internal policies, and applicable compliance requirements.
* Ensure documentation is accurate, complete, and audit ready.
** Team Collaboration and Learning
*** Partner with Team Member Care Leads and other HR partners to ensure smooth handoffs and timely resolution of cases.
* Participate in training, job shadowing, and knowledge sharing activities to build HR skills and confidence.
* Escalate recurring questions, risks, or process gaps to help improve service delivery and employee communications.
* Contribute to a supportive, collaborative team environment.

Moss is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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