Concierge

Overview

Pier Sixty-Six Resort in Fort Lauderdale is a luxury resort with 325 guest rooms, suites, and villas, plus 91 Private Resort Residences, 12 restaurants and lounges, a spa, curated pool options, and a waterfront promenade with retail and dining. The resort aims to provide remarkable guest experiences with a caring culture for its team, including state-of-the-art facilities and a focus on individual welfare and well-being.

Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts to join the team with competitive wages, comprehensive benefits, and a respectful culture. We currently have an opportunity for a well-rounded and seasoned Concierge to join our team.

• Respond promptly and accurately to all customer inquiries regarding hotel services, hours of operation, key personnel, in-house events, and directions. Make recommendations based on local knowledge and hotel practices to ensure a positive guest experience.
• Efficiently process and manage packages, faxes, messages, and mail, whether outgoing or incoming. Handle the storage and retrieval of packages, dry cleaning, and flowers. Coordinate with the valet staff to retrieve guest vehicles.
• Ensure that collateral and information related to vendors, restaurants, museums, attractions, maps, and other local points of interest are up-to-date and accurate.
• Stay informed about local activities (e.g., theatre, sports, concerts, shows, special exhibits, sightseeing) and develop strong relationships with local vendors to offer guests information, transportation, ticketing, and reservations.
• Use various software programs to accurately input and track special arrangements, such as Engineering and Housekeeping requests.
• Maintain the cleanliness and tidiness of the lobby and other common areas, ensuring they are always in optimal condition.
• Undertake other tasks or projects as assigned by the Management team.
• Provide coverage for other roles during meal periods and in case of emergency.
• Build and establish a strong and professional rapport with guests/residents, maintaining an excellent customer relationship.
• Assist with guest experience responsibilities and duties in the absence of a team member or due to heavy volume.
• Assist with other tasks as required and where necessary to ensure optimum service to guests.

• Les Clefs d’Or is preferred.
• Must have previous luxury hotel experience.
• High school diploma or equivalent; additional education in hospitality management or related field is a plus.
• Proven experience in a similar role, preferably in a hotel or hospitality environment.
• Strong proficiency in using hotel management software and computer systems.
• Excellent customer service and communication skills.
• Ability to work independently with minimal supervision and prioritize tasks effectively.
• Attention to detail and accuracy in financial and administrative tasks.

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at Coral Tree Hospitality managed properties.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort