Executive Meeting Manager - Westin Fort Lauderdale

Overview

Executive Meeting Manager - Westin Fort Lauderdale at TPG Hotels and Resorts. The Executive Meeting Manager is primarily responsible for generating group and catering revenue by leveraging multiple lead sources within an assigned group size. This role ensures that all group contracts are executed flawlessly, maintaining top-tier client satisfaction, while also ensuring the hotel receives all related payments. Key responsibilities include overseeing guest and social room blocks and managing services for group bookings, social events, and organizational meetings within assigned parameters.

• Drive new business by actively pursuing all market segments within assigned group size as directed by the Director of Sales & Marketing, meeting monthly, quarterly, and annual sales targets.
• Respond to client requests by sending promotional materials, such as catering menus, brochures, floor plans, customized proposals, and presentations.
• Review and confirm all aspects of sales contracts, including room blocks, deadlines, special requests, cancellation policies, and attrition clauses with clients.
• Maintain in-depth knowledge of competing venues in surrounding markets.
• Manage the complete planning of assigned meetings, including food and beverage, A/V needs, room assignments, guest lists, special amenities, event space setup, group transport, dietary requests, arrivals/departures, baggage handling, complimentary room arrangements, billing, room drops, internet and phone access, package storage, electrical needs, keys, and outlet usage.
• Track and enforce all group-related deadlines, such as cutoff dates, Banquet Event Orders (BEOs), and final attendee counts.
• Prepare and share detailed group itineraries (resumes) and quickly communicate any updates to the relevant departments.
• Understand the hotel's operational capacity and how it impacts sales efforts.
• Promote and upsell services to increase on-property revenue.
• Be present during events to support client needs and ensure satisfaction.
• Work flexible hours as needed to meet client schedules.
• Conduct follow-up surveys after events to assess satisfaction.
• Attend and lead site visits and client meetings as necessary.
• Participate in weekly sales, hotel operations, BEO, and other key meetings.
• Personally greet clients at the start and end of their events to confirm satisfaction and contract fulfillment.
• Log and track all sales activities accurately and consistently in the hotel’s sales system.
• Stay up-to-date on market trends, pricing structures, sales tactics, demand patterns, and hotel performance planning.
• Keep detailed records of all client communications regarding lodging, meeting setups, catering, transportation, and more.
• Understand and assess the importance of room packaging and periodically review and update merchandising strategies.

• Previous experience in a related sales role.
• Proficiency with Microsoft Office and familiarity with CI TY and Lightspeed property management system.
• Strong command of the English language for both written and verbal communication with clients, staff, and vendors.
• Able to support accounting-related billing tasks when needed.

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.

Exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

* Benefits vary by location*

Part-Time Benefits Also Available!

EOE/VET/DISABLED

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Hospitality