Front Desk - Guest Service Agent Luxury Hotel

Overview

Pelican Grand Beach Resort, located directly on the Atlantic Ocean in Ft. Lauderdale, offers 156 rooms, four diamond rating, three outlets, a lazy river and beachfront access. We are looking for a Front Desk – Guest Service Agent to join our diverse, personality‑driven team and provide exceptional service.

• Perform all check‑in and check‑out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests and collect necessary information such as contact details and exact dates of stay.
• Welcome guests upon arrival and assign rooms.
• Provide information about hotel, available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully furnished.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.
• Post all charges without delay and update the folio.

• 401K with matching.
• Paid time off.
• Health, medical, vision, dental, hospital coverage, employee assistance program, life and accidental death, pet and short‑term disability.
• HUGE employee discounts.
• Multiple parking options.
• One free meal during shift.
• Many recognition programs.
• Incentive programs.
• Referral programs.
• Growth opportunities.

• 1-3 years experience as a Front Desk Agent at a hotel or similar role is a MUST.
• Working knowledge of types of room set‑ups, capacities, relation to event type.
• Excellent interpersonal and sales‑related skills.
• Ability to prepare and analyze data and figures, and transcriptions prepared on and generated by computer.
• English reading, writing, speaking and understanding.
• Good communication skills, both verbal and written.
• Computational ability.
• Pass a background check.
• Legally eligible to work in the United States.

• Must be able to stand up 6-10 hours a day.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team rooted in family and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

$16 per hour