Communications Operator; Part-Time - t Lauderdale, Hilton Resort

Job Description - Communications Operator (Part-Time) - Beach House Fort Lauderdale, A Hilton Resort (HOT0C9YP
)

This stunning 374-room hotel is located three miles from Las Olas Boulevard's vibrant restaurants and shops. Our 10+ team members report to the Assistant Director of Front Office.

As a Communications Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
• Provide information and demonstrate knowledge of all hotel facilities and services
• Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
• Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
• Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

The ideal candidate holds 1+ years' experience working as a Communications Operator/PBX within hospitality. Strong customer service experience preferred. Ability to work the required shifts.

Shift Pattern:
Part-Time 2-3 shifts per week — Primary shifts between the hours of 9AM-9PM (Weekdays, weekends, holidays as needed).

Pay Rate: $19.00 per hour

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt
  - Free Education:
  
  Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares:
  Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

In addition to the following key attributes, Hilton looks for demonstration of our core values and leadership behaviors:

• Hospitality – Delivering exceptional guest experiences
• Integrity – Doing the right thing, all the time
• Leadership – Leaders in our industry and communities
• Teamwork – Team players in everything we do
• Ownership – Owning our actions and decisions
• Now – Operating with a sense of urgency and discipline
• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable experiences every day.

Our Team Members are at the heart of it all!