Reservations Group Rooms Coordinator

South Florida’s beacon of hospitality, Pier Sixty-Six Resort has returned to Fort Lauderdale. The resort features a 32-acre waterfront enclave with 325 guest rooms, suites and villas, 91 Private Resort Residences, 12 restaurants and lounges, a spa, curated pool options and a waterfront promenade with retail and dining. The resort assembles over 600 diverse Team Members to provide memorable experiences and stellar service to our guests and residents.

Pier Sixty-Six offers a caring culture with state-of-the-art facilities, a first-class employee dining room, and a focus on the welfare and wellbeing of its people. Pier Sixty-Six invites dedicated, energetic and polished hospitality enthusiasts eager for growth to join our team, with competitive wages, comprehensive benefits and a culture that honors and respects you.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of all equipment. Use equipment only as intended.
• Resolve guests’ complaints, ensuring guests satisfaction.
• Work closely with the front desk to ensure that special guests requests are handled appropriately and consistently.
• Take group reservation calls and make reservations in an efficient and customer focused manner to achieve high level guest service.
• Process all group reservation requests, changes and cancellations.
• Access guests’ history records to best service guests; maintain accurate information in guest history files.
• Create individual files and group masters with designated information for each group received from Sales department. Update changes received from Sales.
• Set up group room blocks in the system. Book group reservations against the room block.
• Input group rooming list.
• Monitor group cut-off dates and review with Sales or group contact.
• Review group resumes and convey all pertinent information in the system to appropriate personnel.
• Attend all meetings pertinent to groups, Pre-Con, GRC, etc.
• Monitor and respond to group guests and meeting planners’ emails in an appropriate manner.
• Ensure accuracy of all details for group reservations entered into Infor HMS by overseeing checks and balances.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the role's demands.
• Professional appearance is required.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Describe room accommodations and all amenities.
• Access all functions of the computer system.
• Obtain all designated information to book a reservation.
• Access guests’ history records to best service guests, maintain accurate information in guest history files.
• Explain deposit and cancellation policies to callers, assign confirmation/cancellation numbers and relay such to caller.
• Set up proper billing accounts and process advance deposits.
• Verify all reservation information with caller to ensure accuracy.
• Input correct information into proper fields to inform other departments of pertinent information (i.e., comments, alerts, guests’ messages).
• Input manual reservations into the system when necessary.
• Initiate deposit refunds or apply penalties when necessary.
• Other duties as assigned.

• Previous experience in reservations or group sales in the hospitality industry preferred.
• Strong attention to detail and organizational skills.
• People Person - professional, positive presentation and strong motivation to provide exceptional customer service.
• Ability to thrive in a fast-paced, demanding work environment.
• Ability to use office equipment in an efficient and effective manner.
• Strong computer skills including proficiency with Microsoft Office software suite.
• Ability to read and comprehend instructions and create correspondence and memos.
• Ability to work as a team-player and accept assignments from multiple individuals.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the role's demands.
• Able to type 35 w.p.m.
• Luxury hospitality experience and knowledge of Forbes Travel Guide or Leading Quality Assurance standards.
• Excellent communication and customer service skills; read, write and speak English fluently.
• Ability to multitask and prioritize and organize.

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at Coral Tree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort