Front Desk Agent

Join to apply for the Front Desk Agent role at Pier Sixty-Six

South Florida’s beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier‑Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32‑acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 private resort residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining.

Every space is impeccably designed to inspire and relax. All are met with exceptional service and refined touches, resulting in extraordinary experiences. The resort assembles over 600 diverse and talented team members to bring Pier Sixty‑Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state‑of‑the‑art facilities, a first‑class employee dining room, and most importantly, a focus on you as an individual, including your welfare and well‑being.

Reporting to the Director of Front Office, the Front Desk Agent will perform all duties connected with arriving and in‑house guests and ensure that all guests receive high‑quality, personalized service in accordance with Pier Sixty‑Six standards, AAA standards, and Forbes Travel Guide standards.

• Proactively welcome, greet, and facilitate guests' check‑in processes, ensuring a warm and professional arrival experience.
• Provide guests with comprehensive knowledge of the hotel’s amenities, services, and relevant local attractions or events.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Follow up on all arrivals by prescribed procedures, including modifications to registration cards, special requests, rate adjustments, room changes, account inquiries, and reservation inquiries.
• Maintain and update the reception handover log and communicate all guest feedback to the Manager on Duty for appropriate action.
• Safeguard guest privacy and security by adhering to confidentiality standards and ensuring no confidential guest information is disclosed.
• Adhere to all established procedures and policy standards while actively encouraging upselling to maximize revenue.
• Ensure all necessary supplies are available for the front desk, manage parasite stock, and order supplies as needed.
• Ensure work areas are always clean and maintained.
• Perform any other reasonable duties as assigned by the supervisor or manager.
• Recognizing our role in the hospitality industry, we commit to providing lateral service. This may occasionally require team members to perform various related tasks as needed, all in the spirit of delivering exceptional service.

• At least one year of experience in hotel room operations or a similar environment.
• Previous hospitality experience in a Five Star, AAA or Five Diamond quality organization preferred.
• Proficiency with Windows, Office, and property management systems is highly desirable.
• Ability to communicate and provide directions in a clear, concise, professional manner, both verbally and in writing.
• Knowledge of property management systems required.
• Strong business and work ethic necessary.
• Ability to establish rapport quickly and positively is required.
• Above‑average communication skills, both written and oral, are required.
• Must be available to work varied shifts and flexible schedules.
• Demonstrated ability to compute basic arithmetic.

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre‑tax flexible benefit plan for healthcare and dependent‑care reimbursement.
• Employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at Coral Tree Hospitality managed properties.

• Entry level

• Full‑time

• Management and Manufacturing
• Hospitality

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.