Front Desk Supervisor

Job Overview

As a Front Office Supervisor, you will ensure the highest level of customer service is provided to guests and visitors. You will supervise and coordinate front desk activities to provide a seamless check‑in and check‑out process, answer inquiries, resolve issues, and train and mentor staff to maintain high service standards.

• Guest Services:
  Greet and welcome guests, assist with check‑in and check‑out, handle complaints, coordinate with other departments, and implement strategies to minimize complaints.
• Staff Supervision:
  Train and supervise front desk agents, enforce dress code, address disciplinary issues, and oversee onboarding of new employees.
• Problem Resolution:
  Handle difficult guest situations, ensure privacy and security protocols, and escalate as necessary.
• Training and Development:
  Provide ongoing training on guest service standards, foster a positive work environment, and assist with onboarding.

• High school diploma or equivalent; bachelor’s degree in hospitality management or related field preferred.
• 1–2 years of supervisory experience in a front desk or guest service role.
• Excellent communication, interpersonal skills and strong problem‑solving abilities.
• Knowledge of hotel management software and reservation systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Employee Meal Program
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• Amazing hotel discounts to any property in the TPG portfolio and much more.

* Benefits vary by location*

Part‑Time Benefits Also Available!

EEO/VET/DISABLED