On Call Banquet Server

On Call Banquet Server

TPG Hotels and Resorts

The Banquet Server plays a crucial role in delivering exceptional service during events, banquets, and special occasions. This position involves providing efficient and courteous service to guests, ensuring a positive and memorable experience. Banquet servers collaborate with event coordinators, kitchen team, and other staff members to deliver seamless and professional service.

• Set‑up and Preparation:
  • Arrange tables, chairs, linens, and other event equipment according to the event plan.
  • Ensure the banquet area is clean, organized, and visually appealing before guests arrive.
  • Confirm menu details, room layouts, and special requests with the event manager.
• Guest Service:
  • Greet and assist guests in a friendly and professional manner.
  • Provide information about menu items, allergies, and special dietary requirements.
  • Ensure guests’ needs are met and promptly address any concerns.
• Table Maintenance:
  • Monitor and maintain the cleanliness and appearance of tables throughout the event.
  • Clear empty plates, glassware, and utensils promptly to ensure a tidy dining environment.
  • Set up and replenish buffet stations if applicable.
• Collaboration:
  • Coordinate with kitchen staff to ensure timely and accurate delivery of food items.
  • Communicate effectively with other banquet servers to maintain smooth service.
  • Work closely with event coordinators to address any last‑minute changes or requests.
• Professionalism:
  • Adhere to grooming and uniform standards.
  • Maintain a positive and professional attitude at all times.
  • Handle guest requests and complaints with courtesy and efficiency.
• Safety and Compliance:
  • Follow health and safety regulations, including proper food handling and sanitation practices.
  • Adhere to alcohol service policies and ensure responsible serving practices.
  • Report any safety hazards or issues to the appropriate personnel.
• Post‑Event Clean‑up:
  • Assist in breaking down event setups and returning the venue to its original condition.
  • Clean and store equipment properly after use.
  • Complete any required paperwork or checklists related to the event.

• Previous experience in banquet service or a similar role is preferred.
• Excellent customer service and communication skills.
• Ability to work in a fast‑paced environment and remain calm under pressure.
• Knowledge of food safety and hygiene practices.
• Flexibility to work evenings, weekends, and holidays as required.

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.

Exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!