Night Auditor Shift

Night Auditor (11pm - 7:30am Shift) ($16 per hour)

The Wurzak Hotel Group is seeking a skilled Night Auditor to manage all aspects of hotel guest accommodation at the Dalmar & Element hotel in downtown Fort Lauderdale, FL.

The base pay is $16.00 per hour. The actual pay will be based on skills and experience.

• Perform all check‑in and check‑out tasks.
• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in the system.
• Respond promptly to any guest inquiries or complaints and offer an alternate solution if a guest request cannot be met.
• Complete the pass‑on log whenever a complaint is reported.
• Maintain all areas of the front desk.
• Take the initiative to greet guests in a friendly and warm manner.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests, collecting necessary information such as contact details and exact dates of their stay.
• Welcome guests upon their arrival and assign rooms.
• Provide information about the hotel, available rooms, rates, and amenities.
• Respond to guests’ complaints in a timely and professional manner.
• Liaise with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.
• Cover other areas of the hotel as needed.
• Perform other duties as assigned.

• Prior experience as a Hotel Front Desk Agent, Night Auditor, Receptionist, or similar role.
• Experience with hotel reservations software such as Lightspeed & EMPOWER GXP.
• Customer service experience.
• Excellent communication and organizational skills.

• Competitive salary.
• Paid time off.
• Medical, dental, and vision health insurance.
• Robust supplemental insurance for life, AD&D, pets, legal, and more.
• Wellness programs for mental, physical, and financial wellness.
• Hotel and travel discounts.
• Generous retirement/401(k) benefits.
• Education and professional development.
• Complimentary employee meals.

We’re an equal‑opportunity employer. WHG is committed to hiring a diverse workforce and sustaining an inclusive culture where all team members can thrive. We have a zero‑tolerance policy for workplace discrimination on the basis of race, gender, disability, or any other protected characteristic.

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