Ops Senior Clerk

Overview

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This is an OPS (Other Personal Services) position with on-site work at facilities located throughout Broward County. This is a full-time, in-office position.

This is an OPS position and as such no paid time off is offered. Health benefits will be offered for full-time employment. OPS employees are eligible to participate in a deferred compensation plan.

We request that all applications be completed with People First. No faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

This is highly responsible work assisting current and future clients of the Florida Department of Health in Broward County (FDOH-Broward). This position performs intermediate level work in the call center under the limited supervision of the Office Operations Supervisor II-SES. This position must follow state, local and federal regulations for all programs.

This position is designated as a sensitive position and is required to maintain information in accordance with state and federal statutes, rules and regulations, as well as FDOH and FDOH-Broward Policies, Protocols, and Procedures. This position has been delegated custodial authority for their Program and Unit’s information set(s) and/or secured area(s).

• Schedules WIC appointments by telephone for services requested by client.
• Schedules Dental appointments by telephone for services requested by client.
• Schedules Refugee appointments by telephone for services requested by client.
• Provides clients with information for school age required Immunization and information for adults Immunization.
• Enters client demographic and/or other necessary information in WIC data system and/or HMS for the purposes of establishing baseline client information in respective electronic systems needed to schedule appointment for service.
• Receives incoming calls for the FDOH-Broward call center. This position provides customers with information and transfers clients to appropriate program(s) and/or department(s) as requested.
• Sends and receives emails, faxes, and other correspondence for the purposes of facilitating communication and continued client service within FDOH and with outside organizations, as permitted by state, local and federal regulations.
• Attends staff meetings, conferences and in-service training programs as required and according to established procedures.
• Business hours are from 8:00am-5:00pm Monday – Friday (hours and days are subject to change based on business needs).
• Performs other duties as required.

• Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency. This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• This is a full-time in-office position. Willing to physically come in the office to perform the duties and responsibilities of the position.
• Minimum of four (4) years experience providing customer service over the phone or in person.
• Minimum of four (4) years of experience working in a Call Center Setting.
• Minimum of four (4) years of clerical and/or data entry experience.
• Minimum of four (4) years of scheduling appointments.

• Five (5) or more years of medical office experience.
• Five (5) or more years of experience working with the Public or Community agencies.
• Experience working Women’s Health, Dental, Immunization and WIC.

Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community…