Registrar - Coral Springs; Relief

Registrar - Coral Springs (Staff Relief, Days) –
Nicklaus Children's Health System

Location: Coral Springs, FL

Shift: 7:30 am – 8:00 pm

Job Summary: Greets patients and families in person or by telephone; obtains demographic, third‑party payer, financial and medical information; schedules, admits or registers patients; obtains authorizations and collects payments when required.

• Complies with applicable governmental regulations HIPAA (Health Information Portability and Accountability Act of 1996) and EMTALA (Emergency Medical Treatment Active Labor Act).
• Coordinates patient transfers/admissions in collaboration with Life Flight, Admitting Nurses, and Physician as appropriate.
• Greets patients/families in person or on the telephone, treats them in a courteous, respectful, empathetic manner, responds to questions and/or problems, and keeps open lines of communication.
• Interviews patients/families to obtain demographic, third party payer, and other financial/medical information, and identification to schedule, pre‑admit/admit, or pre‑register or register patients.
• Verifies third party payer information via the web or telephone.
• Obtains appropriate authorization for Health System and physician services.
• Documents all activities in the collection notes file of the computer system as appropriate.
• Directs families to appropriate place to receive their service by phone, text, email, and/or in person.
• Calculates patients’ financial responsibility estimates based on their insurance benefits and contracts, and provides information to patient/family.
• Notifies patient/family of deductibles, co‑payments, deposits required for admission or registration, and advises/requests payments for out‑of‑pocket expenses.
• Communicates with departments if any issues/questions arise or to accommodate any special needs for patients.
• Notifies management of any insurance/financial discrepancies for approval.
• Obtains and validates prescription when appropriate and communicates with physician practice, if necessary.
• Scans all documents in the appropriate folder in the computer system.
• Obtains all necessary consents for patient treatment either in person or over the telephone.
• Verifies patients are accompanied by legal guardian and notifies Risk Management/Social Services if patient is present with anyone other than his/her legal guardian.
• Collects payments and provides receipts.
• Responsible for placing/monitoring patients arriving for services by using the patient’s tracking system.
• Corrects any registration errors made utilizing the QA system.
• Schedules Health System services as appropriate.
• Activates trauma/medical patients ordered by charge nurse and visits trauma room in collaboration with social services to obtain patient information.
• Participates in disaster drills, provides disaster packets, and replenishes as needed.
• Receives incoming cue calls and handles as appropriate.
• Insures adult approval has been received for patients over 21 years of age.
• Identifies duplicate financial and medical record numbers and handles as appropriate.
• Performs down time manual registration as needed.

• One year of customer service experience

• High School education or equivalent preferred.
• Fluent in Spanish strongly preferred.
• Basic proficiency in Word, Excel, and Outlook.
• One year of experience working with medical terminology, procedures, diagnosis codes, and insurance strongly preferred.
• Able to communicate effectively in English both verbally and in writing in a clear and concise manner.
• Able to accurately enter and interpret data.
• Able to adapt and react calmly under stressful conditions.
• Able to relate cooperatively and constructively with customers and co-workers.
• Able to serve customers with courtesy and respect.
• Able to maintain confidentiality of sensitive information.
• Able to follow complex written and/or verbal instructions to solve problems.
• Able to establish necessary professional relationships, and interact effectively with internal and external customers.

Job Category: Clerical/Administrative

Department: BHCS PATIENT ACCESS-

Job Status: Pool

Full‑time

Not Applicable

Health Care Provider

Hospitals and Health Care