Front Desk Receptionist

Join a state-of-the art, upscale medical and cosmetic dermatology practice in the heart of east Fort Lauderdale, looking to hire a Front Office Professional to become part of our team. The ideal candidate should have previous experience working in a medical office with Electronic Health Records and insurance participation, and demonstrate excellent customer service interactions.

We are looking for someone professional, reliable and friendly to continue providing our patients with the best care in South Florida. This position offers a unique potential for growth into a Client Services Representative or Practice Administrator/Office Manager role

Responsibilities include but not limited to:

• Scheduling patient appointments over the phone and in-person
• Performing schedule confirmations, no-show management and follow-ups, rescheduling and calendar modifications
• Checking patients in and out, providing and collecting new patient documents
• Running and reviewing insurance eligibility, and informing patients of insurance coverage and balances owed
• Collecting applicable co-pays and patient balances
• Ability to effectively triage phone calls and in-person inquiries from patients, clients and industry professionals
• Directing unanswerable questions to the proper staff person (ie physician, medical assistant, biller etc) when necessary
• Routine administrative tasks such as emailing, faxing, scanning
• Properly greeting each patient with a professional and pleasant attitude
• Working in a team effort to promote cosmetic procedures and products sold

Requirements & Qualifications:

• Previous experience as a medical receptionist in an office equipped with Electronic Health Records and insurance participation recommended.
• Previous experience working in a dermatology office recommended
• Respectful, friendly and patient personality required
• Ability to maintain proper, pleasant, and professional telephone and in-person etiquette required
• Organized, attentive to detail, and able to multitask
• Excellent written and verbal communication and customer service skills
• Ability to work under pressure and accurately prioritize problems & initiatives
• Proficient computer skills, use of iPads, and in Microsoft Office (Excel, Word, Google, etc.).

Physical Requirements

The role may require from time to time to lift light to moderate amounts of weight (e.g., boxes of medical/facility supplies), doing repetitive tasks with few breaks, and light cleaning.