Patient Navigation Representative Call Center

Patient Navigation Representative for Call Center

Holy Cross Health is named Forbes America's Best Employer for Healthcare Professionals.

Full‑time position Monday‑Friday 8:00 am – 4:45 pm with excellent benefits starting the first day of employment.

The PNC Representative is the “voice” of Holy Cross Health Medical Group and functions as a welcoming agent ensuring positive patient interaction as well as an intermediary determining the pathway each caller enters. The Representative handles patient access processes including, but not limited to, scheduling, registration, and insurance verification. The Representative interacts with patients and physician office staff to schedule all future services across a wide scope of clinical departments, coordinating multiple services in proper sequence, informing patient and doctor offices of test preparations, insurance requirements, authorizations, and financial responsibilities.

The Representative collaborates with multiple departments to best utilize resources while accommodating physician preferences and patient needs. The Representative resolves scheduling matters such as STAT appointments, approvals, block times, and appropriate study selection.

• Day 1 benefits, no waiting period – comprehensive patient benefit packages with medical, dental, vision, paid time off, and 403B.
• Colleague Referral Program to earn cash and prizes.
• Unlimited career growth opportunities.
• Trinity Health offers Daily Pay – eligible colleagues can view their daily earnings and transfer funds before payday.

Responsible for consistent decision‑making while performing patient access processes, including scheduling, registration, insurance verification, coordination of benefits, and ensuring compliance with regulations and third‑party requirements. Resolve scheduling matters, verify patient insurance and payment sources, and collaborate across departments to meet physician preferences and patient needs.

• Medical scheduling experience and extensive customer service background required; call center technology experience highly desirable.
• Strong critical thinking and sound judgment under a high‑paced, stressful environment.
• High‑school diploma or equivalent required; 1‑2 years post‑high‑school education or training preferred.
• Commitment to Trinity Health policies and procedures and alignment with the organization’s mission, vision, and values.
• Personal presence characterized by honesty, integrity, and caring, inspiring and motivating others.

• Long periods sitting in a cubicle answering phones in a call‑center environment.

• Serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
• Live and breathe guiding behaviors: supporting each other, communicating openly, honestly, respectfully, and directly; being fully present; holding accountability; assuming goodwill; continuous learning.

• Trinity Health, a large Catholic health‑care delivery system, includes Holy Cross Hospital, a full‑service not‑for‑profit teaching hospital based in Fort Lauderdale. It offers progressive inpatient, outpatient, community outreach services and clinical research trials.
• Committing to compassionate and holistic person‑centered care.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

• Entry level

• Full‑time

• Health Care Provider

• Hospitals and Health Care