Supervisor - Patient Access

Supervisor - Patient Access

Holy Cross Health Fl

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Employment Type:

Full time

Supervisor - Patient Access:
Free Standing ER:
Deerfield Beach

Frontline, department-based role that supervises daily functions of assigned area(s). Provides clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care. Demonstrates behaviors in alignment with culture & creates / supports comprehensive strategies & measures progress to achieve desired outcomes.

• Responsible for the daily operations & the oversight of staff.
• Supervisors work in collaboration with department managers to manage staff & department effectively.
• Participates in & contributes to the performance management/review process.
• Implements departmental plans & priorities identified by accountable leaders.
• May participate & recommend in the hiring & selection process.

• Follows standards of performance & work processes in designated areas.
• Coordinates staff scheduling & assignment.
• Reviews & approves administrative functions (time, payroll, expense).
• Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.

• Employs effective & respectful written, verbal & nonverbal communications.
• Develops an environment of mutual confidence & trust through collaborative relationships.
• Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives.
• Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts.
• Performs work in an environmentally safe, professional & healthy manner.
• Self-monitors & initiates corrections and/or seeks guidance when needed.
• Demonstrates flexibility & self-direction by responding as a team player.
• Accountable for continuous self-development & supporting the growth of others.

Of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

• High school diploma or equivalent.
• Two (2) to three (3) years experience working in a Pre-service or Patient Access operations with supervisory or lead responsibilities.
• Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAM required within one (1) year of hire.

• Associate degree.
• Patient accounting experience.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.