Financial Assistance Navigator

Description

This position REQUIRES Healthcare Insurance financial advising experience and Oncology experience is highly preferred. This is a full‑time position with 8‑hour shifts during regular business hours (Monday‑Friday).

Full time

Day Shift

• Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.
• Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports.
• Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of TH policies, practices & processes to ensure quality, confidentiality, & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
• Data Management & Analysis: Research & compiles information to support ad‑hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
• Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects safe, honest, ethical & professional behavior & safe work practices.

• High school diploma or GED required
• Minimum two (2) to three (3) years' experience working in Patient Access or Patient Accounting for hospital registration and/or hospital reimbursement services
• Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
• Understanding of basic billing and coding.

• Bachelor’s degree or advanced certification or a combination of advanced training and/or certification (e.g., Registered Nurse, Licensed Practical Nurse, Certified Pharmacy Technician, Registered Health Information Technician, or medical coding certification through AHIMA or AAPC)
• Epic experience highly preferred.
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle.

• Comprehensive benefit packages available, including medical, dental, vision, paid time off, 403B, and education assistance.
• Comprehensive benefits that start on your first day of work
• Retirement savings program with employer matching
• We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
• We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners.

A member of Trinity Health, one of the largest multi‑institutional Catholic health care delivery systems in the nation, Fort Lauderdale‑based Holy Cross Hospital, dba Holy Cross Health, is a full‑service, not‑for‑profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy. We are the only not‑for‑profit Catholic hospital in Broward and Palm Beach counties. Through strategic collaborations and a commitment to being a person‑centered, transforming, healing presence, the 557‑bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community’s trusted health partner for…