Eligibility Supervisor - Ses

Overview

Florida Department of Children & Families – Office of Economic Self-Sufficiency

If you are a current employee of the Florida Department of Children & Families, a State Government Agency, you can apply for this Selected Exempt Status (SES) opportunity. Only employees of the Florida Department of Children & Families will be considered. Selected Exempt benefits are listed below.

This is a professional work role responsible for the supervision of a unit assigned to the Office of Economic Self-Sufficiency which administers eligibility for public assistance benefits programs. The primary duty of the incumbent is to supervise staff, including communicating with, motivating, training, evaluating employees, planning and directing work assignments, and having authority to recommend personnel actions. The incumbent must have detailed knowledge of eligibility processes, procedures, and applicable computer systems used in determining public assistance eligibility, monitoring, and measuring performance.

Location:
Fort Lauderdale. Applicants interested in working in counties/cities other than listed will need to apply for positions advertised for those specific areas on the People First System.

Annual Salary: $41,013.96 - Internal salary appointments are determined according to DCF Salary policy.

Minimum Qualifications: Two (2) or more years of experience determining eligibility for food stamps, Medicaid, and cash assistance.

Supervision - Supervises public assistance eligibility staff and ensures all unit responsibilities are processed accurately, timely and in accordance with rules, regulations, policies and procedures. Develops and uses tracking systems to monitor case status and ensure staff complete assignments to deliver customer service and to meet required performance indicators. Plans and priorities the unit’s work-load, work-flow, deadlines and work objectives to meet process measurements and performance targets.

Monitoring and Quality Review - Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures. Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience. Ensures all cases are corrected timely and accurately. Develop performance and planning initiatives and corrective action plans as needed.

Administrative - Resolves issues from internal and external customers. Evaluates and analyzes performance data and completes associated reports. Participates in the planning and presentation of performance reviews and participates in operational planning. Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed. Completes all personnel related activities.

Training/Policy - Provides necessary training to employees in a manner that is effective and efficient. Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful.

Employee Development/Individual Conferences/Staff Meetings - Effectively communicates with employees to discuss accomplishments and opportunities (areas needing improvement). Completes monthly documented performance conferences with employees, and completes performance appraisals according to the Department’s policies and procedures. Develops and monitors individual and unit improvement plans for effectiveness.

Maintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.

Performs special work assignments and other related work/duties as required or assigned.

Ensures effective communication with the deaf and hard of hearing community (Department’s customers and companions) in accordance with the ADA and/or section 504; manage service records and reports data, resources, and/or training needs to their designated program point of contact.

• State of Florida Employment applications must reflect most current position and all previous employment history in…