Personal Banker II or Sr Lauderdale; Las Olas

Personal Banker II or Sr - Downtown Ft. Lauderdale

Synovus is inviting applications for the Personal Banker II or Sr position at the Downtown Ft. Lauderdale branch. This front‑line role involves teller and relationship banking functions, sales, and service, with the goal of building long‑term client relationships.

Serves as the front‑line point of contact for retail branch customers executing activities required to meet sales and service needs of customers and branch goals and objectives. Operates as a multi‑functional team member with the ability to process transactions, provide optimum service, and consult in an advisory role to maximize the sales potential of every interaction. Processes transactions accurately and efficiently while simultaneously introducing products, services and digital options that meet customer needs and encourages customers to expand their relationship with Synovus.

Identifies customer needs as well as cross‑selling and up‑selling opportunities. Expands and retains customer relationships and contributes to the financial growth of the branch. Serves as the first line of defense in preventing fraud and mitigating risk. Demonstrates passion for delighting customers by living the Customer Covenant every day. On average, spends approximately 60% of time performing Teller functions and 40% of time performing Relationship Banker functions.

• Proactively and pleasantly greet customers to establish a connection and develop rapport, providing outstanding, personalized customer service.
• Assess customer needs, share and educate about the digital strategy and direct them to the appropriate service areas or banking representatives.
• Execute a variety of customer transactions in accordance with applicable policies and procedures, and with a high level of accuracy and efficiency while maximizing the sales potential of every interaction.
• Assist customers with inquiries and provide issue resolution in a professional and composed manner.
• Perform teller functions including cashing checks, processing withdrawals, preparing official checks and money orders, balancing cash drawer and reporting any discrepancies.
• Accept retail and commercial deposits, verify cash and endorsements, and provide customers with receipts.
• Promote and explain Synovus products such as consumer and mortgage loans, IRAs, certificates of deposit, travelers checks, and credit cards.
• Open and service accounts, interview loan applicants, identify loan opportunities and may process and close loans.
• Promote proactive outreach to customers and prospects during sales campaigns and promotions.
• Participate in daily huddle activities, weekly sales meetings, and training sessions; support sales campaigns and bank initiatives.
• Adhere to Branch Operations Standards, policies and procedures and regulatory guidelines to protect against risk.
• Demonstrate professionalism in appearance, punctuality, and behavior, maintaining a clean, organized work area.
• Perform other related duties as required.

The information on this description is designed to indicate the general nature and level of work performed by employees within this classification and is not a comprehensive inventory of all duties or qualifications.

Synovus is an equal opportunity employer committed to fostering an inclusive work environment.

• High school diploma or equivalent.

• One (1)+ year(s) of experience in the banking industry including cash handling, sales and customer service; or six (6) months of successful sales experience where defined goals and accountabilities were routinely met.
• May consider relevant college‑related programs in lieu of some, not all job experience.

• Successful registration and issuance of a Nationwide Mortgage Licensing System (NMLS) identification number in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT). Registration must be accomplished within a specified timeframe after initial employment and includes a nationwide fingerprint check.

• Knowledge of bank operations, policies and procedures, and federal bank regulations.
• Knowledge of bank products and services.
• Strong customer service skills.
• Aptitude for consultative selling.
• Strong listening and comprehension skills to identify customer financial needs, goals and objectives.
• Strong interpersonal skills to establish rapport with customers.
• Attention to detail with the ability to manage time and multitask.
• Mathematical skills.
• Proficiency using Microsoft Office software products.

• Familiarity with Synovus line of business partners including mortgage, private wealth management and merchant services.
• Knowledge of consumer lending.

Mid‑Senior level

Full‑time

Finance and Sales