Senior Director, Financial Aid; Operations

Position: Senior Director, Financial Aid (Operations)
Job Profile Summary

Under general direction, this position provides college-wide leadership, vision and support for the administrative and operational activities of a service-oriented Financial Aid Department that is central to the College's strategic goals. Oversees the administration, planning, and management of multiple types of financial aid, including but not limited to federal, state, and institutional. Ensures that all funds managed by the department process within higher education standards, and are compliant with all regulations.

Performs related duties as assigned.

This is a temporary position that will end on June 30, 2027.

Minimum Education:

Master's degree required.

Minimum Experience/Training:

Eight years in financial aid processing, preferably in a community college setting and three years in a supervisory or lead (leading projects, processes and staff) capacity.

An equivalent combination of education, training, and experience may be considered.

Essential Functions:

Daily - 30%:
Provides leadership and oversight of the daily operations and coordination of financial aid services. Ensures the equitable and timely delivery of financial aid by providing overall leadership and establishing the guidelines for the completion of all processes.

Daily - 15%:
Provides leadership and support to staff and leadership team regarding the processing of financial aid. Analyzes and evaluates financial aid eligibility for students and monitors internal and external software to ensure compliance and accurate processing.

Daily - 10%:
Oversees staff in the training and application of new financial aid processes and procedures ensuring the accuracy and consistency of information provided to students, staff and the community.

Daily - 10%:
Responsible for people management of the area, including recommendation of staffing, hiring, termination, and discipline.

Other (as Needed) - 20%:
Assists in the testing of interfacing financial aid systems with other internal systems, such as College Integrated Data Base (CID), student records, COD, and credit and collections.

Daily - 10%:
Provides recommendations regarding staff training needs in relation to both the computerized college systems as well as the interpretation of federal, state, and intuitional financial aid regulations. Assists in streamlining and updating the financial aid processes to more effectively package, award and distribute aid according to institutional, state, and federal guidelines.

Other (as Needed) - 5%:
Performs job-related duties as assigned.

Knowledge, Skills and Abilities:

Models excellence through specific actions that support the College's mission in the recruitment, hiring, and retention of talented faculty and staff.

In-depth knowledge and expertise in all aspects of own and related areas of the College, and pertinent interdependencies

General understanding of the external environment and how it affects academia in general and Broward in particular, including political, legal, environmental, educational, financial and social influences

Strong knowledge of College structure, policies and practices, and the impact on own area

Proven expertise in planning and executing operational plans, managing projects and/or programs, budgeting and cost control

Strong managerial and team building skills, and demonstrated ability to motivate and empower direct and indirect reports to achieve area priorities

Ability to diagnose, plan and manage resource requirements for own area, including staffing, budgets, equipment, etc.

Ability to partner with others across the College and externally to exchange information, collaborate on projects, share resources, etc.

Ability to influence others of the benefits/importance of an idea or plan of action and to gain their support or commitment

Strong negotiation skills and ability to reach mutual points of agreement and benefit among peers and colleagues

Ability to mentor staff, an advanced knowledge of financial aid federal and state regulations coupled with strong analytical skills.

Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions.

Advanced knowledge of Public college and higher education standards is necessary.

Our Culture - At Broward College, our leaders embody a culture of competence, care, character, composure, and courage. We prioritize serving each other and our students through high-quality guidance, mutual respect, resilience, and fair, thoughtful decision-making, all while upholding the values of integrity, transparency, and honesty.

Broward College offers an exceptional benefits package, including, but not limited to:

* Affordable High Quality Healthcare Insurance (Medical, Dental & Vision)

* Retirement Options - Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan

* Wellness Program

* Vacation/Paid Time Off

* Winter and Spring Break Off

* Paid Parental Leave

* Tuition Assistance and Tuition Reimbursement are available to employees and…