RSG Administrator

RSG Administrator

Ensure excellent client service to all stores or any location by managing, prioritizing, communicating, and following up on all Service Orders. Coordinate tasks and responsibilities with other members of the Retail Service Group to achieve Department goals and Objectives.

This role entails providing complete customer service support to internal and external clients and customers while adhering to company processes and policies. Our ideal candidate stays organized in a fast‑paced environment and communicates clearly, playing a major part in the success of the office.

• Partner to establish timelines, manage technical resources and processes to ensure work meets standards of the creative directive and business standards, as well as ensuring technical repeatability.
• Identify and drive opportunities for Continuous Quality Improvement and the creation of efficiencies within areas of responsibility and overall department, with follow‑up as needed for achieving successful outcomes.
• Ensure key product process dates are met, tools are effectively utilized, and cross‑functional teamwork occurs. Communicate effectively internally and externally to keep team updated on project status, issues, and concerns.
• Proactively flag critical issues for consideration that may impact aesthetic of product.
• Proactively flag critical issues for consideration that may impact manufacturing and/or quality of final product.
• Build and maintain open communication with suppliers to understand strength, weakness, and overall execution abilities.
• Inventory control: proper understanding of the financial impact of proper inventory control and movement of inventory amongst all other areas of the business.
• Serve as liaison between the department, stores, and vendors.
• Basic understanding of SAP.
• Article creation.
• Purchase orders.
• Transfers.
• Subcontractor process.

• Have a thorough understanding of the jewelry manufacturing process and watch repairs.
• Understand market prices for stones and metals.
• Coordinate technical training with vendors.
• Ensure jewelers & watchmakers use of parts and components is consistent and in line with our practices.
• Ensure tools and equipment are serviced and maintained per manufacturer's specifications.
• Ensure supplies are on hand and disposed to in a safe manner following Health and Safety procedures.

• High School diploma required.
• Experience in customer service is required (3‑5 years).
• Knowledge in the field of jewelry making and repairs.
• Minimum 5 years' experience in all phases of jewelry repairs including but not limited to working with 18K gold and platinum.
• Creative problem‑solving abilities.
• Team player, adheres to deadlines, strong interpersonal skills, ability to perform in a workshop environment.
• Quick learner able to work with expedited service requests.
• Drive for excellence.
• Customer service focus.
• Ability to cope under pressure in a busy environment.
• Enthusiastic and self‑motivated.
• Strong organizational, customer service, and time management skills.
• Strong attention to detail.
• Strong written and verbal communication skills.
• High energy, self‑motivated and outgoing personality.
• Strong computer skills (Web navigation, Microsoft Office Excel, Word, PowerPoint), SAP.
• Ability to coordinate with other components of the RSG.
• Ability to make independent decisions.
• Ability to multitask daily in a fast‑paced environment.
• Excellent judgment skills.

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time.

Job function:
Information Technology.

Industries:
Luxury Goods & Jewelry.