Field Service Engineer, Electrical & Automation

Field Service Engineer, Electrical & Automation USA

Join our dynamic North American team as a Field Service Engineer and help drive excellence in Parts and Field Service.

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future‑oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services – together.

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

What will you be doing?

As a Field Service Engineer, Electrical & Automation USA, you will play a key role in meeting the growing demand for E&A service requests. You will be responsible for carrying out repairs, troubleshooting, and routine maintenance on various Wärtsilä control systems. Additionally, you will prepare detailed service reports and maintain technical communication with Wärtsilä field service stakeholders and customers.

This position reports to the Team Leader Resources E&A.

Wärtsilä, a SMART technology company, is seeking a motivated and skilled individual to join our fast‑paced, high‑performance Field Service Operations team. Candidates are expected to demonstrate strong technical expertise, problem‑solving skills, and a customer‑focused mindset.

• Perform repairs, troubleshooting, and routine maintenance on Wärtsilä control systems, including Engine Control Systems, Power Management Systems (PMS), Connectivity devices (HMI, Firewalls, and Servers), and general Vessel Automation.
• Prepare detailed and accurate service reports to document work performed and provide recommendations for future maintenance or improvements.
• Conduct technical communications with Wärtsilä field service stakeholders and customers to ensure clear understanding of work progress and outcomes.
• Ensure that all work is executed in compliance with Wärtsilä Quality, Health, Safety, and Environmental (QEHS) guidelines and customer‑site procedures.
• Proactively advise and promote Wärtsilä products and solutions to customers.
• Collaborate with internal and external stakeholders to provide technical support for Wärtsilä equipment, such as LNGPac, Dual Fuel technology, IAS‑related systems, UNIC, and other automation systems.

• Preferred MSc or BSc in Electrical, Controls, Automation Engineering, or Marine Engineering.
• Strong technical problem‑solving skills and a systematic way of working.
• A genuine passion for engines, automation, and control systems.
• Good analytical and organisational skills.
• Understanding of the importance of quality and attention to detail.
• Good ability to cooperate and communicate with others.
• Good command of English, both oral and written.
• Experience with various PLCs (Siemens, Schneider, etc.) and SCADA‑based systems.

• High integrity.
• Passion for customer service and technical excellence.
• Strong focus on quality and safety.
• Excellent communication skills (verbal and written) in languages needed to support the team.
• Strong organisational skills and a team player mindset.
• Ability to work effectively with individuals from diverse cultural backgrounds.

These are the physical and mental requirements of the position as it is typically performed:

• Vision:
  Close;
  Distance;
  Depth.
• Clear Speech.
• Touching:
  Dexterity;
  Hand;
  Finger.
• Ability to Mount and Dismount Forklift/Truck.
• Pushing/Pulling/Stoop/Kneel/Crouch or Crawl.
• Li…