Mail Courier; Part-time - Pembroke Pines, FL

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission‑critical outcomes, operational advancement, scientific discovery and cutting‑edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

At Jacobs, we don’t settle – always looking beyond to raise the bar and deliver with excellence. We apply our expertise and knowledge as well look into the future with great optimism and focus. We don’t settle until we give our best and know that we’re making a difference.

As a Customer Service Support / Courier
, you’ll join a collaborative team ensuring that our clients can deliver their services – uninterrupted. Based in Pembroke Pines, FL
, you’ll have the opportunity as a Customer Service Rep / Courier to perform a variety of tasks in the Customer Service Operations Center. You’ll contribute to the success of our program by engaging with customers to support their needs in managing their utility accounts with the City of Pembroke Pines.

• Open new utility accounts and initiate new service close accounts when required.
• Answer customer inquiries and concerns over the counter, via email or telephone.
• Assist customers to resolve account problems including billing errors.
• Schedules and updates payment arrangements for customers, estimate bills for customers, calculates and records credit adjustments and additional bills, send notices of delinquent accounts as needed, generate duplicate bills as needed.
• Adjust utility bills for billing errors, leaks, pool fills, vacation, garbage, and other authorized routine purposes according to procedures or as directed.
• Prepares and processes work orders for verified readings, leak tests, low water pressure, meter replacement and/or repair, tamper offs, coordinates with other departments for completion of work as needed.
• Initiate meter check reads and meter bench tests, meter turn-ons and turn-offs when required.
• Receives, opens, sorts and distributes incoming mail.
• Files records and reports and perform related clerical work as assigned.
• Performs other related job duties as assigned.

• High School Diploma or GED plus (1) year of general clerical / customer service experience preferably in large volume operations or closely similar public contact work as may be required by the particular position or equivalent combination of education, training, and/or experience.
• Must have a Driver's License with no major infractions.

• Proficient in use of computer software including but not limited to Microsoft Word, Outlook.
• Minimum typing speed of (5) words per minute.
• Attention to detail and ability to follow directions.
• Must be able to use a telephone and communicate effectively.

Bring your team‑focus, adaptability, and commitment to excellence, and we’ll help you grow what drives you – and deliver the world’s most challenging Operations Management projects, together.

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well‑being. Your security. Your future. Employees have access to a 401(k) plan, as well as legally mandated benefits.

The base salary range for this position is $34,000.00 to $41,600.00; though will be paid hourly based on hours worked. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job posted on March 05, 2026. This position will be open for at least 3 days.

Onsite employees are expected to attend a Jacobs Workplace on a full-time basis, as required by the nature of their role.

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.