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Workforce Analyst Service Lead

Job in Fort Lauderdale, Broward County, Florida, 33336, USA
Listing for: Teleperformance USA
Full Time position
Listed on 2026-02-12
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Manager, HelpDesk/Support, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Real-Time Workforce Analyst - Schedule & Service Lead
A global business services provider is seeking a candidate for day-to-day management of service levels in North Lauderdale, FL. Responsibilities include monitoring schedules, communicating with operations and clients, and generating reports. Applicants must have call center operations experience, strong customer service skills, and proficiency with communication tools. This role is 100% onsite, providing a robust work environment focused on service excellence and team collaboration.
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